Sean Miller
Fort Valley,GA
Summary
Accomplished IT professional and Apple Support Specialist at Fort Valley State University, actively pursuing CompTIA A+ certification. Since summer 2023, I've thrived as an apprentice, consistently exceeding expectations. With over a decade of experience in Audio Visual, Management, and Customer Service, I specialize in high-end electronic integration for residential and commercial settings. Notable achievements include managing Mac Labs, deploying AV skills for home football games, and excelling in terminating networking and patching systems.
As a seasoned leader, I am well-organized, adept at managing multiple tasks, and have successfully led teams to collaborative and efficient outcomes. In my current role as a Creative Technical Support Representative, I've demonstrated strong problem-solving skills and an unwavering commitment to customer satisfaction. My focus on adapting to unique complaints through thorough research and expert critical thinking adds a valuable perspective to technical support. Transitioning into IT, I bring solid troubleshooting skills across Windows, Linux, and Mac systems. Committed to elevating your IT team's success and leveraging my diverse skills, including phone and help desk proficiency.
Overview
18
18
years of professional experience
Work History
Apple Technical Specialist
Fort Valley State University
Fort Valley, GA
09.2023 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Oversaw daily operations of office environment, ensuring tasks were completed efficiently and accurately.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Collaborated with team members to share knowledge and develop solutions for complex technical problems.
- Managed high call volume while maintaining focus on quality service and customer satisfaction.
- Maintained up-to-date knowledge of Apple products, software updates, and emerging technologies to provide accurate information to customers.
Project Manager
Star Superior, LLC
01.2019 - 09.2023
- Developed and initiated projects though funnel strategies, managed costs using Excell (PC) and Numbers(IOS), and planned and pitched project ideas using Power Point (PC) and Keynote (IOS)
- Drafted project reports to identify successful outcomes, insights and future recommendations using wrike.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Responded to maintenance calls both remotely and in person. Troubleshot devices ranging from Home & Commercial IT systems as well as Sounds Systems for houses of worship.
- Set up and tested recording equipment for live and recorded events and broadcasts.
- Mixed and edited vocal arrangements, music compositions, and Podcasts.
Telecommunications Engineering Specialist
All Pro Sound Inc.
08.2021 - 03.2022
- Performed Management Analyst duties by monitoring project performance to identify areas of improvement and make adjustments.
- Performed telecommunication evaluations by reading diagrams and schematics sent by home office.
- Installed and configured new devices and system components at a construction level. Worked onsite with Project managers and construction engineers to determine proper workflow.
- Supervised work of programmers, designers, and technicians assigned tasks, and monitoring performance against targets.
- Translated technical concepts and information into terms parties could easily comprehend.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Assistant Production Manager
Royal Caribbean Cruise Line (Celebrity Cruises)
01.2018 - 09.2019
- Programmed Soundboards for live shows, using music and collaborated with lighting techs to create dynamic timing.
- Worked closely with Production management and Talent to build sets for broadway style theatrical shows.
- Reviewed work for quality and compliance with company standards and design specifications.
- Using a Consultative and Collaborative management style I facilitated an environment where members of the team could learn as well as teach others, to foster communication and independence.
- Improved employee and customer relations by training new technicians while delivering quality customer service to foster growth and retention.
Broadcast Engineer
Hawkeye Innovations
12.2017 - 01.2018
- Was the audio director for the 2015 USTA Junior Circuit tournament broadcast. I monitored all sound for the LIVE broadcast.
- Evaluated program schedules and prepared music to assist transitions for Live Broadcasts
- Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
Lead Audio Visual Technician
Encore
02.2015 - 01.2018
- Lead and trained a crew of 5 -10 audio-video installation team members in a hotel environment.
- Programmed Crestron and cisco systems for Hyatt/Ritz Carlton.
- Monitored audio and visual systems for corporate meetings with DETLA Airlines, Brown & Brown Law, National Beverage and more.
- Monitored and repaired audio, video, control systems and video conferencing equipment.
- Worked with local vendors to rent equipment to service any meeting on the premises.
- Use troubleshooting to set up projectors and Static IP internet systems .
Live Audio Engineer (Internship)
WWE
02.2014 - 02.2015
- Set up and broke down all audio equipment at each event including sound board, speakers, microphones and ear buds.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Regulated volume level and sound quality during recording sessions.
Technical Support Specialist
DIRECTV
08.2011 - 07.2012
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Managed equipment upgrades, programming adjustments and billing information for hundreds of customers daily.
- Worked one-on-one with struggling technicians to optimize workflow.
Customer Service Supervisor
GEICO
09.2008 - 01.2011
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Examined claims forms and other records to determine insurance coverage.
- Resolved customer complaints and addressed emergency requests and needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Retail Store Manager
Charlotte Russe
01.2006 - 09.2008
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Examined merchandise to verify correct pricing and attractive displays.
- Surpassed metrics to establish 2nd store within the district.
Education
Associate of Science - Audiology
Full Sail University
Winter Park, FL02.2015
High School Diploma -
Peach County High School
Fort Valley, GA05.2004
Skills
- Help Desk Operations
- Hardware Installation
- Application installations
- Network Troubleshooting
- Mobile Device Management
- Educating and empowering customers and clients - With Star Superior, LLC I took on a variety of Audio Visual tasks ranging from TV mounting to home Internet and surround sound system set up
- Technical Problem-Solving - With Hawkeye & WWE , I prepared contingencies and workarounds for LIVE ON-AIR, Broadcasts
- Proficient with Audio knowledge and execution - As a Full Sail Graduate I come with Advanced AV knowledge ranging from Studio settings and needs to training others in a classroom or field environment
Timeline
Apple Technical Specialist
Fort Valley State University
09.2023 - Current
Telecommunications Engineering Specialist
All Pro Sound Inc.
08.2021 - 03.2022
Project Manager
Star Superior, LLC
01.2019 - 09.2023
Assistant Production Manager
Royal Caribbean Cruise Line (Celebrity Cruises)
01.2018 - 09.2019
Broadcast Engineer
Hawkeye Innovations
12.2017 - 01.2018
Lead Audio Visual Technician
Encore
02.2015 - 01.2018
Live Audio Engineer (Internship)
WWE
02.2014 - 02.2015
Technical Support Specialist
DIRECTV
08.2011 - 07.2012
Customer Service Supervisor
GEICO
09.2008 - 01.2011
Assistant Retail Store Manager
Charlotte Russe
01.2006 - 09.2008
Associate of Science - Audiology
Full Sail University
High School Diploma -
Peach County High School
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