Sean O'Brien
Atlanta
Summary
Proven leader and skilled communicator, adept in team training and guest relations, with a track record of enhancing team performance at Ninth Inning Baseball. Excelled in payment processing and customer service, leading sales at Crunch Fitness. Demonstrates exceptional teamwork and student monitoring abilities, achieving top sales figures and fostering a supportive environment.
Overview
4
4
years of professional experience
Work History
Front Desk Sales Representative
Crunch Fitness
06.2024 - 11.2024
- Demonstrated excellent communication skills with customers over the phone, via email, or in person.
- Analyzed customer needs to provide appropriate product recommendations and upsells when necessary.
- Maintained a high level of knowledge about products and services offered by the company.
- Lead the company for 2 months in number of sales and highest percentages.
- Second in entire district for 2 months in a row as well.
- Showed leadership management skills while applying them to everyday tasks and needs.
Coach
Ninth Inning Baseball
08.2023 - Current
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength
- Created individualized plans and monitored progress of athletes towards set objectives
- Instructed players on proper techniques, strategies, rules and regulations of the sport
- Mentored team members in order to build confidence and foster a supportive environment
- Observed practices and games in order to evaluate player performance levels and provide feedback
Front Desk Receptionist
Ninth Inning Baseball
10.2022 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Assisted with scheduling appointments for clients and visitors
- Maintained an organized reception area and ensured that all guests were attended to promptly
- Handled cash transactions accurately, balancing the register at the end of each shift
- Verified identity documents for new customers before opening accounts in accordance with company policies
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders
- Greeted customers warmly and made them feel welcome
Front Desk Receptionist
Gameday Fitness
05.2021 - 07.2022
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival
- Resolved any customer complaints or issues in a timely fashion following established protocols
- Greeted visitors to provide information and direct to appropriate personnel
- Swept and mopped floors, vacuumed carpets, and dusted surfaces
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors
Front Desk Agent
Crunch Fitness
02.2025 - 04.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Chamblee Charter High School
05.2023
Skills
- Team Training
- Student Monitoring
- Teamwork
- Payment Processing
- Guest Relations
- Personable and friendly
- Cash handling
- Problem-solving skills
- Guest services
- Customer service
Timeline
Front Desk Agent
Crunch Fitness
02.2025 - 04.2025
Front Desk Sales Representative
Crunch Fitness
06.2024 - 11.2024
Coach
Ninth Inning Baseball
08.2023 - Current
Front Desk Receptionist
Ninth Inning Baseball
10.2022 - Current
Front Desk Receptionist
Gameday Fitness
05.2021 - 07.2022
High School Diploma -
Chamblee Charter High School
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