Sean Robertson
Cumming
Summary
Results-driven Customer Program Management Supervisor skilled in process improvement and client relations, committed to enhancing service quality and mentoring teams to elevate customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Program Management Supervisor II
United Parcel Service
Atlanta
03.2023 - Current
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Implemented process improvements to enhance service quality and reduce delays.
- Coordinated workflow among departments to optimize efficiency and performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with projects and responsibilities to foster relationships with internal departments.
Customer Solutions Supervisor
United Parcel Service
Atlanta
02.2020 - 03.2023
- Assisted the development of reusable closed loop Cold Chain Packaging center as an innovative solution for Healthcare customers.
- Met with customers to identify gaps and additional needs for new product enhancements.
- Established and monitored key performance indicators (KPIs) for customer success.
- Led customer onboarding processes, ensuring smooth transition and high satisfaction levels.
- Developed customer engagement strategies to enhance service satisfaction.
Lead Development Specialist
United Parcel Service
Atlanta
08.2018 - 02.2020
- Collaborated with sales teams to align strategies and share insights.
- Cultivated relationships with customers by providing timely follow up on inquiries or requests.
- Worked closely with Account Executives to transition qualified leads into closed deals.
- Orchestrated successful development of new accounts within specific geographic locations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Identified potential security risks during assessments. to properly handle situations.
Education
Bachelor of Arts - Psychology
University of Delaware
Newark, DE08-2018
Skills
- Project management
- Process improvement
- Customer success
- Customer relationship management
- Strategy development
- Problem solving
- Leadership skills
- Supply chain coordination
Accomplishments
- 2025 Rally Award - Demonstrating Excellence in Collaboration and Cross Functional Competency to win new business
- 2019 Circle of Excellence - Top Performer as Lead Generation Specialist
Timeline
Customer Program Management Supervisor II
United Parcel Service
03.2023 - Current
Customer Solutions Supervisor
United Parcel Service
02.2020 - 03.2023
Lead Development Specialist
United Parcel Service
08.2018 - 02.2020
Bachelor of Arts - Psychology
University of Delaware