SEAN SMITH
Buford,GA
Summary
Fields of Interest: Property Management ~ Customer Service ~ Administrative ~ Account Management
Results-focused and versatile professional, offering solid expertise in property management, customer service, administrative procedures, strategic marketing, and business development. Knowledgeable in all aspects of operational efficiency, reports generation, documentation, and conflict resolution. Capable of working effectively under pressure and within fast-paced environments to meet tight deadlines. Armed with strong interpersonal skills and ability to maintain positive relationships with professionals of all levels.
Overview
25
25
years of professional experience
Work History
On-Site Property Manager
Homeowner Management Services
06.2022 - 01.2024
- Managed multiple departments, including Concierge, Hospitality, Janitorial and Maintenance for a luxury condominium in Atlanta with 286 owned units.
- Created detailed budgets for property operations, tracking expenses carefully to reduce costs where possible.
- Followed up on delinquent owners and coordinated collection procedures with community attorney.
- Kept properties in compliance with local, state and federal regulations.
- Coordinated and oversaw the successful operation of two bars within the building. Handled all state licensing, product purchasing, and accounts payable for 6 bar employees.
- Improved resident satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Streamlined property management processes for increased efficiency and cost savings.
- Managed vendor relationships, negotiated contracts, and ensured timely completion of property improvements.
- Conducted regular site inspections to maintain safety standards and address potential hazards.
Licensed Community Association Manager
TOLLEY COMMUNITY MANAGEMENT
01.2019 - 01.2022
- Manage the daily operations of 14 condominium associations, 5 which are 55+ senior communities
- Regular inspect properties, monitor delinquent homeowner accounts and approve monthly payables
- Maintain positive vendor relationships to secure competitive pricing
- Prepare and present annual budgets to association boards and members
- Answer customer calls and emails to provide the needed support for work orders and inquiries
Senior Customer Service Representative
UNIVAR USA INC
01.2015 - 01.2018
- Oversee sales order management and secure consistent and positive customer experiences
- Consistently ensure timely delivery expectations and order accuracy
- Contribute to the attainment of Customers for Life through positive customer relationships
- Implement effectual assessment of needs to maintain accordance with the company’s products and services
- Lead and participate in seminars and meetings for professional growth and training goals
- Secure proper coordination of all routine aspects of customer orders, requests, and inquiries
- Demonstrate knowledge of industry needs and trends, while supporting process improvement initiatives
- Serve as department lead of nine employees which involve training and direct coordination with management
- Work interdepartmentally with procurement, sales, and operations to meet customer needs and expectations
- Utilize sales history information to recommend sales order increases and align market pricing
Senior Accounts Receivable Specialist
GENUINE PARTS COMPANY
01.1999 - 01.2014
- Monitored customer credit accounts and coordinated payments to ensure a smooth sales process
- Worked closely Napa’s legal department to identify customer risk and unjustified credit increases
- Worked with customers to resolve issues
- Managed information requests received from customers, internal departments, and the credit department
Education
Morristown High School New Jersey Institute of TechnologyCounty College of Morris
Morristown, NJSkills
- Multi-Family Property Management ~ Customer Relationship Management ~ Staff Training ~ Program Implementation
- Reports Documentation ~ Accounts Receivable and Payables ~ Product Quality Assurance ~ Performance Improvement
Timeline
On-Site Property Manager
Homeowner Management Services
06.2022 - 01.2024
Licensed Community Association Manager
TOLLEY COMMUNITY MANAGEMENT
01.2019 - 01.2022
Senior Customer Service Representative
UNIVAR USA INC
01.2015 - 01.2018
Senior Accounts Receivable Specialist
GENUINE PARTS COMPANY
01.1999 - 01.2014
Morristown High School New Jersey Institute of TechnologyCounty College of Morris
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