Sean Sadler Cassidy

Experienced in customer relationship management. Excels at ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Demonstrates effective collaboration with team members to achieve sales objectives and maintain a positive store environment.

Assistant Locations Manager (ALM), 01/10, 12/23, Managed a team of 3-6. Led my team and helped facilitate the needs of our Actors, Executives, and crew members (125+) on a day-to-day basis. Coordinated with several vendors simultaneously to ensure appropriate equipment and necessary supplies were received and returned where applicable. Homeland (Season 1 & 2), VEEP (Season 4), Infinity War, Endgame, The Home Depot, Cumming, GA, Pro Account Sales Associate (PASA), 02/25, Present, Responsible for discussing with General Contractors (GC) appropriate materials needed for their project and ensuring on time deliveries to their job site. Working with GC's and the general public on a day-to-day basis and help facilitate their needs and ensuring they have the right tools and supplies to complete their home and work projects. Sherwin-Williams, Poway, CA, Assistant Manager, 03/23, 12/24, Assistant Manager at our Poway store since October 2023. We have increased sales by 17% since that time. Responsible for 25 Lead Generation/prospecting calls per week. During Lead Gen calls I can easily identify any issues the customer or account may have and promptly schedule a sit down with their rep and myself. Building a rapport with our customers creating a sense of value to their business. Waxhaw Paint and Hardware, Waxhaw, NC, Manager, 06/05, 08/07, Managed Waxhaw Paint; responsibilities included maintaining a suitable inventory for our budget and overhead. Coordinated with vendors for appropriate pick-ups and drop-offs. Built and maintained a working relationship with painter's, homeowners and the community alike. Successfully generated a profit by Q2 of 2007. Ridgewood Paint & Wallpaper, Ridgewood, NJ, Retail Sales Representative and Paint Specialist, 03/04, 05/05, Learned the day-to-day operations of maintaining a successful paint store. Learned about the Color System; the way to pull colors together, importance of shades, hue changes, and variances thereof., Comstar Interactive, Edison, NJ, 2nd Lead; Sales, CSR & TSR (Technical Service Rep), 05/02, 02/04, Responsibilities included maintaining our 'Platinum' customers accounts (125+ devices/40 Executives, 85 Employees). GoAmerica Communications, Hackensack, NJ, Customer Service Representative (CSR), 03/98, 05/02, Assisted and maintained several accounts in NY, NJ, CT, and Canada. Led a new specialized department to help expedite and facilitate the needs of our larger accounts. Led Supervisor responsible for 35+ CSR's, including scheduling, maintaining our call numbers, scheduling and assisting my Manager and other Executives in maintaining day-to-day operations. One of five selected to be a Transitional Specialist for Mayor Giuliani to Major Bloomberg's executive staff. CertaPro Painting, Ridgewood, NJ, Laborer, 06/97, 08/97, Responsible for cleaning brushes and buckets throughout the day. Loading and packing the truck at the end of the day., Worked with the foreman and the lead learning the appropriate preparations and steps for a professional painting job.