Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Seaquoyah Stokes

Valdosta

Summary

My Name is Seaquoyah I’m very strong minded individual. I love to work at the best of my ability. My availability is mornings and afternoons if needed.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Firehouse Subs
06.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Customer Service Representative

ELEAD1ONE
07.2018 - 08.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Crew Member

McDonald's
06.2018 - 02.2019
  • I did everything in the store. I was the prep person, drive thru, front counter, sandwich maker, grill person and all. I cleaned and made drinks. I also took orders while preparing drinks.

Crew member

Wendys
06.2016 - 06.2017
  • I was a manager in training. I did everything as well. I prepped, took orders, make drinks, customer service satisfaction, grill, and change the drawers as well.

Education

Diploma -

Valdosta High School
05.2016

Skills

  • Communication Experienced
  • Team player Experienced
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development

Certification

Serve Safe Certified

Hobbies and Interests

Customer service satisfaction & Computer technology

Timeline

Assistant Manager

Firehouse Subs
06.2020 - Current

Customer Service Representative

ELEAD1ONE
07.2018 - 08.2019

Crew Member

McDonald's
06.2018 - 02.2019

Crew member

Wendys
06.2016 - 06.2017

Diploma -

Valdosta High School
Seaquoyah Stokes