SEBASTIAN ALEXANDER
Ellenwood
Summary
Dynamic leader with a proven track record at Wendy's Restaurants, enhancing business growth and team performance. Expert in Kitchen Management and a master in building cohesive teams, I've significantly improved operational efficiency and customer satisfaction. Skilled in Special Diet Menu Planning and adept at driving revenue growth through innovative strategies and strong communication.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Cook
WellStar Kennestone Hospital
Marietta
07.2023 - 12.2024
- Prepares nutritious and delicious food for WellStar Patient Meal Service, Retail Service, and/or other satellite areas, utilizing recipes and conventional and/or cook/chill production methods, equipment, or tools.
- Adheres to all sanitation and food handling codes established by the Hazard Analysis Critical Control Point, and the local county Department of Health.
- Preparing food for a high-risk population with developing, weakening, or compromised immune systems requires a higher safety and sanitation standard.
- Manages time and plans work accordingly to produce a variety of recipes simultaneously, under high-volume demands.
- Ensures the safety of customers and team members (according to Hazard Analysis Critical Control Points (HACCP) and County Health Department guidelines).
Sales Consultant
Progressive Insurance
02.2023 - 10.2024
- Assists customers with auto and special lines quotes, and questions on quotes.
- Advises customers in auto and special lines sales.
- Assists in customer service complaints, and other service failure issues.
- Works closely with other departments to assist customers.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Customer Experience Specialist
Delta Airlines Inc
Hapeville
05.2022 - 02.2023
- Assisted customers with booking flights and assists with other aspects of reservations
- Assisted customers with cancellations and schedule changes
- Resolved complaints and other service failures
- Worked with other departments to provide best-in-class customer service
Claims Customer Service Representative
GEICO
Macon
01.2020 - 06.2021
- Completed loss reports and updated all customer files
- Dealt with customer complaints and offers solutions
- Completed all daily and monthly customer service reports and submits them in a timely manner
Target Protection Specialist
Target Corp.
Brooklyn
11.2018 - 10.2019
- Performed Asset Protection tasks by executing the Daily Assignments program as scheduled by leader
- Drove a safe and secure culture focused on physical security, incident prevention and incident response by influencing store team members through team huddles and daily interaction
- Assessed and maintained physical security standards throughout the store, including key and alarm protected areas
- Reduced shortage by ensuring merchandise protection equipment is being appropriately used and company shortage programs are followed
- Prevented theft by providing a visible presence for guests and team members; conduct Productive Merchandise Recoveries (PMR) and provide apprehension support as needed
- Ensured vendors are adhering to all check-in guidelines, are wearing name badges and are operating only during approved times
- Drove safety and compliance regulation initiatives as directed by your leader
Area Manager
National Petroleum Marketing Company, Ltd
12.2008 - 09.2016
- Managed 11 service stations including C-Stores in COCO network with a staff of 100 employees to include Service Station Managers and Supervisors
- Trained staff in key customer service areas and to execute all seasonal and promotional programs
- Ensured all sales and other forecasted targets were met and exceeded the stipulated budget
- Prepared and monitored operational budgets for C-Stores
- Enforced quality control and other compliance requirements at all C-Stores
- Addressed and resolved employee related industrial issues and customer complaints
- Conducted monthly audits of inventory at all C-Stores
Restaurant General Manager
Wendy's Restaurants
06.2015 - 03.2016
- Built and managed a high-performing restaurant team through selection, training, development, and coaching to ensure proper execution of restaurant procedures and to promote a great culture
- Oversaw all areas of operations, ensuring achievement of restaurant objectives and a positive dining experience for every Wendy's customer
- Maximized store sales and profit goals while following Company guidelines, monitored and reinforced food safety procedures, maintained QSC standards and ensured protection of Wendy's brand and assets
- Anticipated and identified problems and initiated appropriate corrective action
Marketing & Brand Manager
IAL Engineering Services, Ltd.
03.2012 - 09.2013
- Developed marketing strategies and created marketing plans to increase profitability and overall market share of company brands
- Attracted new business while managing existing client relationships
- Trained staff on recognizing their role in reinforcing company brand and providing clientele superior customer service
- Set and achieved established sales targets
- Developed budgets and created sales forecasts
Enlisted Soldier
Trinidad and Tobago Defense Force
12.1995 - 11.2005
- Chef to President and Prime Minister adhering to national security laws always
- Managed over 50 employees in key operational areas: bakery, meat room, food service, produce, photo shop and demo
- Worked with protocol and event planning team at Prime Minister's Residence
- Handled purchasing and other logistics for Prime Minister's Residence
- Planned and executed events for up to 2000 guests
- Worked within cross functional teams to set and forecast sales targets and other key operational strategic policies
- Trained junior staff members to ensure all sales and other forecasted targets were met and exceeded within the stipulated budget
- Managed inventory control and conducted audits
- Processed payroll and conducted other administrative duties
- Addressed and resolved employee related issues and customer complaints
Education
Bachelor of Science - Nutrition
PURDUE UNIVERSITY GLOBAL
04.2024
Bachelor of Science - Hospitality and Tourism Management
CANBOURNE UNIVERSITY
UNITED KINGDOM01.2005
Associate of Science - Food and Beverage Management
TRINDAD AND TOBAGO HOSPITALITY AND TOURISM INSTITUTE
TRINDAD AND TOBAGO01.2001
Master of Science - Public Health
Liberty University
Lynchburg, VASkills
- Special Diet Menu Planning
- Kitchen Management
- Business/Revenue Growth
- Meal Preparation
- Staff Management
- Team Building
- Inventory Control
- Purchasing
- Cost Reduction
- Health & Safety
- Food Handling
- Training/Performance Management
- Team Leadership
- Problem Solver
- Innovative & Creative
- Strong Communicator
- Event Planner
- Business Analysis
Certification
Certified Dietary Manager Exam, 03/25
- Food Protection Manager Certification - ServSafe or National Restaurant Association. 09/23
Timeline
Cook
WellStar Kennestone Hospital
07.2023 - 12.2024
Sales Consultant
Progressive Insurance
02.2023 - 10.2024
Customer Experience Specialist
Delta Airlines Inc
05.2022 - 02.2023
Claims Customer Service Representative
GEICO
01.2020 - 06.2021
Target Protection Specialist
Target Corp.
11.2018 - 10.2019
Restaurant General Manager
Wendy's Restaurants
06.2015 - 03.2016
Marketing & Brand Manager
IAL Engineering Services, Ltd.
03.2012 - 09.2013
Area Manager
National Petroleum Marketing Company, Ltd
12.2008 - 09.2016
Enlisted Soldier
Trinidad and Tobago Defense Force
12.1995 - 11.2005
Bachelor of Science - Nutrition
PURDUE UNIVERSITY GLOBAL
Bachelor of Science - Hospitality and Tourism Management
CANBOURNE UNIVERSITY
Associate of Science - Food and Beverage Management
TRINDAD AND TOBAGO HOSPITALITY AND TOURISM INSTITUTE
Master of Science - Public Health
Liberty University
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