Sebastian T. Luongo
Gainesville
Summary
Dedicated front desk professional with expertise in guest relations, complaint resolution, and reservation management. Proven ability to enhance guest experiences and streamline operations in fast-paced hospitality environments. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support.
Proven track record in sales and customer service within the home improvement and property maintenance sectors. Consistently achieves high customer satisfaction by exceeding expectations and delivering quality results. Strong focus on task completion and proactive planning to ensure readiness for upcoming challenges. Committed to maintaining a high standard of performance in all roles undertaken.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Best Western Gold Country Inn
Grass Valley
01.2025 - 08.2025
- Greeted guests upon arrival and facilitated efficient check-in procedures.
- Managed reservations using hotel management software, ensuring accuracy and efficiency.
- Answered phone calls promptly, addressing inquiries with professionalism.
- Provided information on local attractions and hotel amenities to enhance guest experience.
- Coordinated room assignments and special requests to fulfill guest needs effectively.
- Resolved guest complaints swiftly to maintain satisfaction during stays.
- Maintained cleanliness and organization of front desk area for a welcoming atmosphere.
- Collaborated with team members to ensure seamless operations of front desk.
Handy Man/Home Improvement Contractor
Sebastian The Craftsman Handyman Services
Orlando
03.2015 - 12.2021
- Supervised daily operations in a fast-paced environment to ensure efficiency.
- Trained and mentored new staff on company policies and procedures, enhancing team performance.
- Monitored inventory levels and controlled stock replenishment to maintain optimal supplies.
- Addressed customer inquiries and resolved issues, boosting overall satisfaction.
- Scheduled appointments with customers to discuss home improvements, facilitating future project planning.
- Maintained contracts with multiple clients for full-time exterior property maintenance services.
- Executed 100% lawn care and property maintenance across several properties weekly.
- Completed renovations and repairs with consistent positive feedback from clients.
- Renovations, home improvements, or property maintenance were all completed on time, with the guarantee of quality work.
Assistant Store Manager
Spirit Halloween Store
Concord
07.2021 - 11.2021
- Managed daily store operations, ensuring compliance with visual merchandising standards.
- Trained and supervised staff members to uphold company policies and procedures.
- Handled inventory management, focusing on stock replenishment and loss prevention.
- Organized sales floor layout for enhanced product visibility and customer engagement.
- Monitored cash register operations, ensuring transaction accuracy and adherence to cash handling protocols.
- Led teams in executing merchandising initiatives to improve operational effectiveness.
- Delegated tasks to staff, establishing priorities and performance goals.
- Provided leadership support during peak hours, motivating team members to achieve targets.
Wine Sales Representative
Castello di Amorosa
Calistoga
07.2017 - 07.2018
- Cultivated strong customer relationships to enhance wine selection promotion.
- Conducted tastings to educate customers on wine profiles and pairings.
- Maintained comprehensive knowledge of wine production and vineyard practices for effective sales.
- Developed and executed sales strategies to boost market share of wines in assigned region.
- Identified potential customers and established connections through presentations and networking events.
- Participated in monthly senior management meetings to review progress towards annual business objectives.
- Facilitated regular tastings and educational sessions to ensure client product knowledge.
- Assisted customers in determining needs and recommended suitable merchandise.
Dock Manager
Regional Access
Ithaca
06.2012 - 08.2014
- Coordinated daily dock operations, ensuring timely loading and unloading of cargo.
- Managed inventory systems to efficiently track shipments and stock levels.
- Supervised dock staff, promoting safety and maintaining workflow standards.
- Implemented quality control measures for incoming and outgoing shipments.
- Collaborated with logistics teams to streamline shipping schedules and processes.
- Trained new employees on dock procedures and safety protocols.
- Resolved operational issues promptly, minimizing delays in dock activities.
- Established priorities and assigned tasks to enhance dock operations.
Education
Associate of Science - Music Recording Technology
Finger Lakes Community College
Canandaigua, NY05-2012
Skills
- Time management
- Guest relations
- Handyman services
- Remodeling expertise
- Hospitality management
- Reservation coordination
- Front desk operations
- Hotel software proficiency
- Customer service excellence
- Complaint resolution strategies
- Customer relationship management
- Inventory oversight
- Team collaboration
- Sales strategies development
- Store management experience
- Supervisory experience
- Effective communication skills
- Problem-solving abilities
- Leadership support functions
- Visual merchandising techniques
- Staff training and development
Affiliations
I am very talented in creating art, music in many ways, playing instruments, organizing equipment & tools. I am an extremely focused individual when it comes to work, completing art and constructing home improvements or work environments. Staying organized and ahead of the end goal is always a key to success.
References
References available upon request.
Timeline
Front Desk Agent
Best Western Gold Country Inn
01.2025 - 08.2025
Assistant Store Manager
Spirit Halloween Store
07.2021 - 11.2021
Wine Sales Representative
Castello di Amorosa
07.2017 - 07.2018
Handy Man/Home Improvement Contractor
Sebastian The Craftsman Handyman Services
03.2015 - 12.2021
Dock Manager
Regional Access
06.2012 - 08.2014
Associate of Science - Music Recording Technology
Finger Lakes Community College
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