Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Selena Cheyenne Rider

Watkinsville

Summary

Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Upstream Rehabilitation
08.2021 - Current

I have completed four years with Upstream and during my time here I have worked in various roles. In my first year, I worked as an office coordinator and worked directly with patients to ensure they received exceptional front office care prior to and after their appointment. New patient and current patient registration were my two main responsibilities along with maintaining records, collecting insurance and verifying benefits. In my second year, I was promoted to Senior Office Coordinator and shifted from front office operations and patient care management to managing a team of office coordinators. My main responsibilities were to keep the team up to date on all changes that took place regarding our front office operations. Other responsibilities included training new hires, traveling to supervise office coordinators and redirect activity where needed. In August of 2023, I transferred to our PLCC scheduling team and my main duty was scheduling patients from home. In December, I was moved from general scheduling to Motor Vehicle Accident scheduling. My role on the MVA team has given me an opportunity to build work flows for our team and streamline relationships with Trio Solutions, our main personal injury funding group. I have maintained these relationships for the last two years. My current duties are mainly case management along with scheduling, and creating and maintaining workflows for an ever-changing environment.

Office Manager's Assistant

Kaerbears Healthcare Llc
08.2020 - 01.2021
  • I handled a large amount of office work and filing. I also schedule patients/employees to fulfill the requirements instated by the company guidelines. I hire/interview potential employees and make decisions based on the care of my patients.
  • Coordinated comprehensive care plans for patients with complex medical needs.
  • Facilitated communication between healthcare providers and patients to ensure continuity of care.

Assistant Teacher

The Goddard School
01.2020 - 03.2020
  • Fast paced private school. This is where I discovered my passion for teaching and taking part in the fundamental growth of children.
  • Assistant Teacher assess any needs that the lead teacher may have.
  • I assisted in teaching and nurturing children of all ages and prepared them for the next step in their educational development
  • The basic needs and care for toddlers and young children require being extremely attentive and being able to multitask
  • Supported classroom activities by preparing materials and assisting with lesson implementation.

Client Advisor

Rick Hendrick Chevrolet in Buford
09.2019 - 01.2020
  • Fast paced environment, I am always on my feet.
  • Customer satisfaction is our #1 priority
  • It is all about following the process, you will always get the best answers
  • There is absolutely no working alone, You are constantly surrounded by a team

Assistant Area Manager

AMS POOLS GA, Suwanne
02.2015 - 11.2019
  • CPR and BLS Certified 4x through Jeff Ellis (lifeguard for 3 years, Manager for 2)
  • Delegation of safety specific skills
  • Manage up to but not limited to 75+ lifeguards
  • Backtrack for efficiency, Double-back to make sure everything is done right and in a timely manner

Crew Trainer

Mcdonalds, Lawrenceville Ga
04.2017 - 05.2019
  • Very busy environment
  • Preciseness and accuracy was priority
  • I was employed at The Goddard School but was terminated due to the current outbreak of Covid-19.

Education

Diploma -

Central Gwinnett High School
Lawrenceville, Ga
05.2019

Skills

  • Quick to acquire new skills
  • Strong background in medical terminology and office software
  • Oral communication
  • Skills development
  • Case documentation
  • Care coordination
  • Quality improvement
  • Healthcare regulations
  • Confidentiality
  • Networking with staff
  • Follow-up care
  • Goal setting

Certification

  • CPR and BLS Certified through The American Heart Association from High School, as well as Jeff Ellis through AMS Pools GA and Double certified in fire safety and CPR/first aid through the Goddard school.
  • License doesn’t expire until February 2022

Awards

HOSA CORD OF HONOR, Honorary Completion of Health Career Pathway Seal, Honorary Completion of Business Management Seal, Honorary Completion of the Fine Arts Seal.

Timeline

Upstream Rehabilitation
08.2021 - Current

Office Manager's Assistant

Kaerbears Healthcare Llc
08.2020 - 01.2021

Assistant Teacher

The Goddard School
01.2020 - 03.2020

Client Advisor

Rick Hendrick Chevrolet in Buford
09.2019 - 01.2020

Crew Trainer

Mcdonalds, Lawrenceville Ga
04.2017 - 05.2019

Assistant Area Manager

AMS POOLS GA, Suwanne
02.2015 - 11.2019

Diploma -

Central Gwinnett High School
Selena Cheyenne Rider