Selene Davidson
Kennesaw
Summary
Proven leader with a track record of motivating teams and enhancing operational efficiency at Stoneage Natural Rocks & Crystals. Skilled in conflict resolution and staff training, I excel in high-pressure environments, ensuring customer satisfaction and repeat business. Demonstrates strong communication and policy enforcement, contributing to a positive and adaptable workplace culture. Able to maintain a cleanly environment and greet customers efficiently. I also understand the need to make sure the customer is always happy weather its in retail, working in the restaurant industry and working with animals and ensuring their safety.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Stoneage Natural Rocks & Crystals
Kennesaw
12.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Dog Daycare Attendant
Pet Paradise Resort
Woodstock
07.2024 - Current
- Provided basic training and reinforcement of commands to enhance dog behavior.
- Kept accurate records of each dog's activities during their stay at the daycare center.
- Enforced daycare policies and procedures to uphold operational standards.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Enforced strict rules of conduct while interacting with animals in order to prevent potential harm or injury.
- Monitored dogs for signs of illness or distress and reported concerns to management promptly.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Resolved behavioral issues among dogs through appropriate interventions.
- Delivered excellent service to pet owners to drive repeat business.
- Managed inventory of supplies, including food, toys, and cleaning products.
Server
IHOP
Marietta
10.2023 - 05.2024
- Trained new employees to perform duties.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Implemented feedback from customers to improve service quality and menu offerings.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted guests and provided menus.
Server Assistant
Aspens Signature Steaks
Marietta
12.2022 - 03.2024
- Inspected restaurant equipment regularly for maintenance issues or malfunctions.
- Cleared dishes after courses for prompt table maintenance.
- Delivered exceptional customer service through friendly interactions with guests.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Set up food and beverage trays and carts in anticipation of incoming orders.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Lassiter High School
Marietta, GA05-2023
Skills
- Team motivation
- Policy enforcement
- Staff training and development
- Team member support
- Table resetting
- Food inspection
- Customer service
- Food sales and promotion
- POS operation
- Professional appearance
- Food running
- Positive reinforcement methods
- Strong communication
- Patience and empathy
- Stress management techniques
- Adaptable and flexible
References
References available upon request.
Timeline
Assistant Manager
Stoneage Natural Rocks & Crystals
12.2024 - Current
Dog Daycare Attendant
Pet Paradise Resort
07.2024 - Current
Server
IHOP
10.2023 - 05.2024
Server Assistant
Aspens Signature Steaks
12.2022 - 03.2024
High School Diploma -
Lassiter High School
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