Selica Amemowoto
Clarkston
Summary
Certified Clinical Medical Assistant with expertise in managing high-volume patient interactions, facilitating appointment scheduling for 30+ patients daily, and ensuring accurate electronic health records. Demonstrates a strong commitment to HIPAA compliance and effective collaboration with healthcare teams to enhance patient experiences in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Memorial Drive Family Medicine
Stone Mountain
04.2025 - 05.2025
- Facilitated scheduling and patient flow for 30+ patients daily, optimizing appointment placement to align with patient needs and provider availability.
- Handled inbound patient calls and appointment requests, streamlining scheduling operations to enhance patient experience.
- Verified and updated patient insurance, demographic, and personal information to ensure accurate records and billing support.
- Administered and optimized electronic health records (EHR) while maintaining rigorous attention to detail and absolute HIPAA compliance.
- Collaborated with providers and clinical staff to coordinate care and accommodate scheduling changes.
- Documented patient interactions and scheduling updates to ensure continuity of care.
Global Customer Service Operator
Pinterest
San Francisco
01.2018 - 04.2023
- Handled 40+ inbound and outbound calls daily in high-volume call center, consistently meeting performance expectations.
- Resolved customer inquiries using multiple systems, ensuring effective issue resolution and customer satisfaction.
- Applied conflict resolution and problem-solving skills to handle complex customer concerns.
- Resolved over 200 daily employee support tickets through Zendesk, ensuring timely support and customer satisfaction.
- Documented interactions accurately, escalating issues to improve resolution processes and enhance service quality.
- Trained new team members on systems and workflows, fostering knowledge transfer and improving overall team capability.
- Managed employee records and data within the Workday system.
- Monitored and authorized entrances and exits for employees, guests, and vendors to ensure security.
Accounts Payable Assistance
Energy Solutions
Oakland
10.2013 - 11.2016
- Executed accounts payable procedures, sorted and delivered daily mail, archived and retrieved records, and conducted weekly vendor and employee expense check runs to ensure timely processing.
- Entered P.O. invoices into accounting system for payment and matched paid invoices to check copies to ensure accuracy.
- Processed employee expense reports and ensured compliance with company policy.
- Coordinated client communication regarding payment requirements and maintained detailed ledgers.
- Provided customer support to clients while researching and resolving invoice discrepancies to enhance client satisfaction.
- Developed and maintained relationships with vendors providingprompt replies to relevant inquiries & concerns.
- Input financial data and produced reports using Quickbooks and Unanet.
Education
Associate of Science - Health Sciences
Georgia State University
Atlanta, GA05-2026
Certification - Phlebotomy Technician
A Breath of Fresh Air
Decatur, GA04-2025
Certification - Clinical Medical Assistant
Stepful
Atlanta, GA11-2024
High School Diploma -
Berkeley High School
Berkeley, CA06-2000
Skills
- Patient registration
- Electronic Health Records (EHR)
- HIPAA compliance
- Medical Terminology
- Data accuracy
- Scheduling and coordination
- Efficient call handling
- Multitasking Across Multiple Systems
- Provider collaboration
- Time Management & Organization
- Conflict resolution
- Verbal communication
Certification
• Certified Clinical Medical Assistant (NHA)
• Certified Phlebotomy Technician (NHA)
• Certified Phlebotomy Technician (NHA)
Timeline
Medical Assistant
Memorial Drive Family Medicine
04.2025 - 05.2025
Global Customer Service Operator
Pinterest
01.2018 - 04.2023
Accounts Payable Assistance
Energy Solutions
10.2013 - 11.2016
Associate of Science - Health Sciences
Georgia State University
Certification - Phlebotomy Technician
A Breath of Fresh Air
Certification - Clinical Medical Assistant
Stepful
High School Diploma -
Berkeley High School