Selina Welsh
Forsyth,GA
Summary
Dynamic and results-driven professional with a strong background in customer service and sales at Walmart and Northern Tool and Equipment. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in training new associates and implementing inventory management processes, consistently achieving sales targets while maintaining a positive and organized work environment.
Overview
6
6
years of professional experience
Work History
Team Associate
Walmart
Forsyth
05.2024 - 01.2026
- Assisted customers with product inquiries and service requests to enhance shopping experience.
- Collaborated with team members to maintain store organization and cleanliness.
- Trained new associates on operational procedures and customer service standards.
- Implemented inventory management processes to reduce stock discrepancies.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Continuously checked products for quality assurance according to strict guidelines.
- Coordinated training sessions for new team members, ensuring seamless integration into the existing workforce structure.
- Stocked shelves promptly, ensuring optimal product availability for shoppers.
Sales Associate
Northern Tool and Equipment
Macon, GA
02.2020 - 03.2025
- Assisted customers in selecting tools and equipment based on project needs.
- Maintained organized displays, ensuring product availability and cleanliness.
- Processed sales transactions efficiently using point-of-sale systems.
- Provided knowledgeable support to customers regarding product specifications and usage.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Collaborated with management to implement promotional strategies that boosted store traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
No Degree - General Studies
Central Georgia Technical College
Macon, GASkills
- Customer service
- Teamwork and collaboration
- Cleaning
- Training and mentoring
- Collaboration and teamwork
- Flexible schedule
- Goal setting and achievement
- Workplace safety
- Product knowledge
- Sales expertise
- POS systems
- Upselling techniques
Timeline
Team Associate
Walmart
05.2024 - 01.2026
Sales Associate
Northern Tool and Equipment
02.2020 - 03.2025
No Degree - General Studies
Central Georgia Technical College