Semaj Jackson
Atlanta
Summary
Adept IT Lead Technician with a robust background in the US Navy, where I spearheaded a team to enhance network efficiency and security, doubling storage capacity. Expert in nuclear reactor operations and vendor relationship management, I excel in creating collaborative environments and driving significant technical advancements.
Overview
6
6
years of professional experience
Work History
IT Lead Technician
US Navy
Norfolk
06.2024 - Current
- Lead a division of 20+ in maintaining a local area network servicing over 500 users.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Directed a team of three sailors to identify and fix issues in a program withholding qualifications for 500 sailors.
- Installed security updates, software upgrades, and a storage upgrade, doubling the network's storage capacity.
- Provided expertise on all aspects of Propulsion Plant Local Area Network.
- Cultivated a learning environment enabling junior sailors to surpass expectations.
Nuclear Machinist Mate
US Navy
Norfolk
05.2019 - Current
- Guided junior staff, nurturing a collaborative environment for skill development, engine room management and emergency protocols.
- Maintained accurate documentation of work performed, adhering to strict regulatory guidelines, and facilitating audits when necessary.
- Provided technical expertise during troubleshooting efforts, diagnosing complex issues quickly to minimize disruptions to operations.
- Facilitated cross-training initiatives among team members, increasing the overall knowledge base within the department while also enhancing workforce flexibility.
- Read and interpret technical documentation.
- Inspected, repaired, and replaced system components.
IT Administrator
US Navy
Norfolk
10.2023 - 06.2024
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution
- Enhanced data security through deployment of firewalls, antivirus software, and intrusion detection systems
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints
- Installed and configured network printers and other peripheral devices
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption
Education
High School Diploma -
Smiths Station High School
Smiths Station05.2019
Skills
- Schedule Planning
- Vendor Relationship Management
- Nuclear Reactor Operations
- Nuclear Physics Application Knowledge
- Blueprint reading
- Codes compliance
Timeline
IT Lead Technician
US Navy
06.2024 - Current
IT Administrator
US Navy
10.2023 - 06.2024
Nuclear Machinist Mate
US Navy
05.2019 - Current
High School Diploma -
Smiths Station High School
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