SENECCA KATZ
Douglasville
Summary
Dynamic Assistant Manager at Zaxby's Restaurant with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and team leadership, I successfully resolved conflicts and trained staff, resulting in improved service quality and compliance with health regulations. Committed to delivering exceptional results in fast-paced environments.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Assistant Manager
Zaxby's Restaurant
Douglasville, GA
08.2025 - 07.2026
- Assisted in daily operations, ensuring adherence to company standards and protocols.
- Trained team members on customer service best practices and operational procedures.
- Enhanced customer satisfaction by resolving issues promptly and effectively.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Detailer
Poly's
Gainesville, GA
10.2024 - 08.2025
- Ensured adherence to safety protocols while preparing detailed layouts for rubber mats.
- Collaborated with team members to maintain quality control standards and improve processes.
- Utilized drafting software to create accurate and detailed specifications for customer requests.
- Assisted in material selection by researching product options and their applications.
Education
High School Diploma -
Chattooga High School
Summerville, GA05-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Attention to detail
- Task delegation
- Conflict resolution
Certification
Assistant Manager certified
General Manager certified
Timeline
Assistant Manager
Zaxby's Restaurant
08.2025 - 07.2026
Detailer
Poly's
10.2024 - 08.2025
High School Diploma -
Chattooga High School