Seneida Stuart
Rincon,GA
Summary
I Received a Bachelor’s degree in Hotels and Tourist Management in August 2017 from O&M University Santo Domingo, Dominican Republic. Since then, I have worked in various resorts / hotels around the world as well as a telecommunication company, a preschool, and restaurants here in the United States. Through out my career I’ve learned the importance of providing customer service, how to work under pressure, how to interact with customers and responding appropriately to questions.
Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding customer services and management skills.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Blandford Elementary School
2024.04 - Current
- Assist in extracurricular activities, Monitor and record student progress in English and Spanish, Monitor classroom activities.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
Front Office Agent
Hampton Inn By Hilton
2020.03 - 2022.01
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Addressed maintenance issues promptly, ensuring minimal disruption to guests'' stays.
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
Front Office Agent / House Keeping Supervisor
Hotel Indigo
2018.12 - 2020.03
- Supervise all the activities in the reception area
- Dealing with booking
- Preparing bills and taking payment
- Dealing and solving complaints
- Completing procedures when guests arrive / depart and passing information along to other departments.
Front Office Supervisor
Hotel Barcelo Santo Domingo
2017.08 - 2018.11
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Achieved high-quality service by maintaining open communication channels among team members.
- Promoted positive work environment by fostering teamwork among front office staff members.
Education
Hotel And Tourism Management - Tourism Management
O & M University Santo Domingo
Santo Domingo, Dominican Republic08.2017
Skills
I have acquired many skills and abilities throughout my career in Hospitality / Customer Service such as:
- Multitasking proficiency
- Structural and Organizational Thinking
- Time Management
- Work under pressure
- Problem-solving abilities
- Effective Communication
Timeline
Paraprofessional
Blandford Elementary School
2024.04 - Current
Front Office Agent
Hampton Inn By Hilton
2020.03 - 2022.01
Front Office Agent / House Keeping Supervisor
Hotel Indigo
2018.12 - 2020.03
Front Office Supervisor
Hotel Barcelo Santo Domingo
2017.08 - 2018.11
Hotel And Tourism Management - Tourism Management
O & M University Santo Domingo
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