September Harrell
Atlanta
Summary
Five plus years of professional business experience, demonstrating
strengths in customer service organizing and managing projects.
Experience includes building and maintenance of internal and external
customer relationships. Demonstrated competencies include excellent
communication skills, problem solving, decision making, multi task and
learning agility.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Amazon
06.2020 - 02.2025
Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Educated customers on
special pricing opportunities and company offerings. Consulted with customers to resolve service and billing issues. Informed
customers about billing procedures, processed payments and provided payment option setup assistance. Assisted customers
with making payments or establishing payment plans to bring accounts current. Used proven techniques to de-escalate
customers during telephone interactions.
Education
High School Diploma -
Pebblebrook High School
Mableton, GA05.2018
Skills
Microsoft , Word, PowerPoint , Excel , Windows
Timeline
Customer Service Agent
Amazon
06.2020 - 02.2025
High School Diploma -
Pebblebrook High School
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