Sequoia Bailey
Hiram
Summary
Goal-oriented manager with distinguished experience in sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent
Overview
14
14
years of professional experience
Work History
Account Manager
England Logistics
09.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Created proposals for new and repeat customer business transactions.
Business Account Manager
FleetCor
03.2020 - 09.2022
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Retail Sales Lead
Sprint
01.2014 - 03.2020
- Give hourly, daily, weekly, monthly, and quarterly performance reports.
- Completed daily deposits, review of paperwork, processed employee payroll.
- Assisted in career development of new hires
- Assisted team members in closing sales and maximizing profit goals.
- Maintained profitability of store's inventory.
SALES MANAGER
T-Mobile
01.2010 - 01.2014
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of Number people, stepping in to support employees and deliver smooth sales processes for clients.
Education
No Degree - Business Management
Georgia Perimeter College
Decatur, GA05.2009
Skills
- Report Writing
- Business Development
- Territory Management
- Trend Forecasting
- Team Recruiting
- Customer Needs Assessments
- Customer Complaint Resolution
- Operational Records Review
Timeline
Account Manager
England Logistics
09.2022 - Current
Business Account Manager
FleetCor
03.2020 - 09.2022
Retail Sales Lead
Sprint
01.2014 - 03.2020
SALES MANAGER
T-Mobile
01.2010 - 01.2014
No Degree - Business Management
Georgia Perimeter College
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