Sequoyah Brown
Albany
Overview
7
7
years of professional experience
Work History
CSR - Customer Service Representative
Teleperformance
01.2017 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered inbound calls, chats and emails to facilitate customer service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Developed strong customer relationships to encourage repeat business
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College - Communications
Albany State University
Albany, GA02.2024
Skills
- Call management
- Account updating
- Inbound and outbound calling
- Customer relationship management
- Schedule management
- Paperwork processing
- Customer service
- Customer support
- Retail sales
Timeline
CSR - Customer Service Representative
Teleperformance
01.2017 - 02.2024
Some College - Communications
Albany State University