Sequoyah Burton
Atlanta
Summary
Organized administrative professional with over 10 years of experience in customer service and records management. Skilled in maintaining accurate files and managing operations in fast-paced settings. Committed to following procedures and safeguarding confidential information while providing effective support to teams and leadership.
Overview
14
14
years of professional experience
Work History
Package Handler
UPS
Atlanta
09.2022 - Current
- Processed high-volume shipments daily while maintaining accuracy and organization.
- Verified labels, addresses, and shipment details to ensure precise processing and minimize errors.
- Reviewed shipment records in accordance with company procedures and quality standards.
- Communicated effectively with supervisors, team members, and customers to address issues promptly.
- Managed multiple tasks under strict deadlines in a high-volume operational setting.
- Demonstrated reliability through strong attendance, attention to detail, and independent work skills.
Customer Service Associate
BJ's Wholesale
East Point
03.2018 - 09.2022
- Delivered professional customer service by addressing member inquiries and managing phone communications.
- Processed transactions with precision, adhering to company policies and maintaining attention to detail.
- Coordinated employee scheduling and training support while managing daily workflow tasks.
- Verified customer information and processed adjustments while handling sensitive payment data.
- Supported various departments by organizing tasks and fulfilling operational requirements.
Security Officer
SecurAmerica
Atlanta
03.2016 - 03.2018
- Maintained accurate daily logs of employee visits, deliveries, and facility activities.
- Verified identification and documentation for incoming personnel and vendors.
- Reviewed records and monitored activities to ensure compliance with established procedures.
- Communicated professionally with employees, drivers, and management to facilitate operations.
Airline Passenger Assistant
AirServ Corporation
Atlanta
06.2015 - 03.2016
- Provided information, directions, and customer support to assist passengers effectively.
- Updated records and entered assignment details in computer databases accurately.
- Coordinated resources in alignment with customer needs and operational requirements.
- Prepared documentation for dispatches, equipment usage, and service records meticulously.
Crew Member
Goodrum Enterprises-McDonalds
Atlanta
08.2013 - 06.2015
- Supported daily operations by accurately completing assigned tasks.
- Collaborated with team members to achieve departmental objectives.
- Assisted customers in adherence to operational policies and procedures.
Processing Clerk
Georgia Department of Community Health
Atlanta
06.2012 - 08.2013
- Handled over 25,000 professional license renewals with strict adherence to state compliance.
- Processed, organized, and distributed over 25,000 high-volume documents and official records, ensuring timely accessibility and compliance.
- Reviewed information meticulously, identifying and rectifying missing details to ensure documentation completeness and adherence to standards.
- Maintained electronic and physical filing systems, enhancing accuracy and efficiency in record management.
- Provided administrative support to department leadership and external customers.
- Assisted in preparing reports, meeting materials, and administrative documents.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, COSkills
- Shipment processing
- Label verification
- Quality assurance
- Inventory control
- Inventory tracking
- Records management
- Data entry and record management
- Filing management
- Administrative support
- Microsoft Office (Word, Excel, Outlook)
- Scheduling support
- Attention to detail
- Problem solving
- Customer service
- Written and verbal communication
- Organization and time management
- Confidential information handling
Timeline
Package Handler
UPS
09.2022 - Current
Customer Service Associate
BJ's Wholesale
03.2018 - 09.2022
Security Officer
SecurAmerica
03.2016 - 03.2018
Airline Passenger Assistant
AirServ Corporation
06.2015 - 03.2016
Crew Member
Goodrum Enterprises-McDonalds
08.2013 - 06.2015
Processing Clerk
Georgia Department of Community Health
06.2012 - 08.2013
Associate of Science - Business Administration
Colorado Technical University