Serah Nunnally
Milner
Summary
Dynamic professional with a proven track record at Safeguard Properties, excelling in customer relations and project management. Recognized for enhancing client satisfaction and fostering trust, while effectively multitasking and maintaining meticulous records. Strong communicator with a keen attention to detail, driving successful outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Field Agent
Safeguard Properties
03.2024 - Current
- Stayed in frequent contact with customers to assess satisfaction, gather requirements and resolve issues.
- Managed multiple projects simultaneously, ensuring timely completion of all tasks within scope and budget constraints.
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Organized and maintained accurate records of field data, ensuring easy access for future analysis and decision making.
- Organized and planned daily routes to ensure the completion of work orders.
Manager
The Fish Bowl & More
03.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Cashier
The Spalding Hosiery Shoppe
10.2013 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Spalding High School
Griffin, GA05-2009
Skills
- Customer relations
- Quality assurance
- Vehicle operation
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Excellent communication
- Organizational skills
Timeline
Field Agent
Safeguard Properties
03.2024 - Current
Manager
The Fish Bowl & More
03.2014 - Current
Cashier
The Spalding Hosiery Shoppe
10.2013 - 04.2025
High School Diploma -
Spalding High School
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