Serahlyn George
Lawrenceville,Georgia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Diligent [Desired Position] with solid background in medical office operations and patient care coordination. Proven ability to manage appointment scheduling, patient records, and billing processes while maintaining high level of accuracy. Demonstrated proficiency in electronic health records management and effective communication with both patients and healthcare providers.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
CHOICEMED CLINIC
03.2021 - 07.2022
- Managed medical records using electronic health record system
- Scheduled patient appointments, answered incoming calls and assisted with inquiries
- Prepared patient charts prior to appointment
- Checked vital signs such as temperature, blood pressure, pulse rate
- Verified insurance coverage for each patient visit
- Performed routine laboratory test such as urinalysis and blood draws
- Maintained clean work environment by adhering to infection control protocols
- Cooperated with Medicare, Medicaid and other private insurance providers
- Communicated effectively with other healthcare staff members
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Cashier
QWICSHIP POSTAL INC
09.2013 - 07.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Scanned incoming customer shipments and outgoing shipments
Education
Licensed Practical Nurse - Nursing
Mentee College
Lawrenceville, GA10.2022
Certificate in Medical Billing And Coding -
Ashworth College
Norcross, GA10.2022
Skills
- Great Communicator
- Basic nursing care
- Patient hygiene management
- Mobility Assistance
- Feeding Assistance
- ADL support
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA)
Timeline
Medical Office Assistant
CHOICEMED CLINIC
03.2021 - 07.2022
Customer Service Cashier
QWICSHIP POSTAL INC
09.2013 - 07.2022
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA)
Licensed Practical Nurse - Nursing
Mentee College
Certificate in Medical Billing And Coding -
Ashworth College
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