Summary
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Serena Swallow

Marietta

Summary

Dynamic team member at Wendy's with a proven track record in customer service and employee training. Excelled in building strong customer relationships and enhancing team productivity. Skilled in problem-solving and visual merchandising, consistently going above and beyond to ensure customer satisfaction and operational excellence. Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.

Work History

Team Member

Wendy's
Marietta
05.2023 - 10.2023
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Trained new team members using approved training materials and information.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Answered phone calls regarding inquiries about products or services.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Addressed customer needs, responding to specific requests.
  • Monitored expiration dates on food items for freshness assurance.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained a clean and organized work area throughout shift.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Identified needs of customers promptly and efficiently.
  • Looked for ways to go above and beyond job requirements.

Education

High School Diploma -

Hillgrove High School
Powder Springs, GA
05-2025

Skills

  • Customer service
  • Team building
  • Employee training
  • Time management
  • Product knowledge
  • Visual merchandising
  • Problem solving
  • Communication skills
  • Cleaning
  • Reliability
  • Cash handling
  • Sales techniques

Affiliations

I have been in yearbook at my school for 3 years. This year i am editor in chief which means im a leader and in charge. To help people stay focused and help them when needed.

Accomplishments

  • I have received a reward at school for high achievement

Languages

English
Native/ Bilingual

Timeline

Team Member

Wendy's
05.2023 - 10.2023

High School Diploma -

Hillgrove High School
Serena Swallow