Serenidy Moss
Statesboro
Summary
Dedicated customer service agent with a proven ability to resolve inquiries effectively. Known for outstanding communication skills and a commitment to reliability and adaptability. Personable and reliable with excellent communication and problem-solving abilities. Understanding of customer satisfaction and adept at handling inquiries and resolving issues. Capable of fostering positive client relationships and contributing to team success. Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in any role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Agent/Front End Cashier
Walmart Supercenter
Newnan, GA
05.2023 - 07.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns, ensuring accuracy and timely fulfillment.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Assisted in training new employees on company policies and procedures.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
BBA - Business Administration And Management
Georgia Southern University
Statesboro, GA05-2029
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Empathetic and genuine
- Customer complaint resolution
- Exemplary work ethic
- Time management
- Multitasking and organization
- Reliability and punctuality
- Adaptability and flexibility
Certification
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Agent/Front End Cashier
Walmart Supercenter
05.2023 - 07.2025
BBA - Business Administration And Management
Georgia Southern University