Serenity Henderson
DOUGLASVILLE
Summary
Dynamic and results-driven professional with experience as an Assistant Manager at Wendy's, excelling in cash handling and team collaboration. Proven track record in enhancing operational efficiency and reducing discrepancies. Adept at scheduling and conflict management, committed to delivering exceptional customer service and fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
US Auto Sales
09.2019 - 06.2021
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
Assistant Manager
Wendy's
06.2017 - 08.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Cobb County High School
Austell05-2018
Skills
- Appointment confirmation
- Mail distribution
- Calendar management
- Scheduling
- Time management
- Staff management
- Cash handling
- Scheduling appointments
- Proficient in [software]
- Team collaboration
- Telephone etiquette
- Listening skills
- Customer service
- Conflict management
Timeline
Front Desk Receptionist
US Auto Sales
09.2019 - 06.2021
Assistant Manager
Wendy's
06.2017 - 08.2019
High School Diploma -
Cobb County High School
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