Sergio Caldera
Bethlehem
Summary
Results-driven Shift Manager with expertise in team leadership, daily operations management, and cash handling. Strong problem-solving skills and a commitment to accuracy ensure effective service delivery in fast-paced environments. Aiming to apply leadership and customer service skills in a banking career while continuing education at Kennesaw State University.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Shift Leader
Zaxby's
Bethlehem
01.2023 - Current
- Supervised team operations during peak hours to ensure efficient service.
- Addressed and resolved customer complaints promptly to maintain positive customer relationships.
- Utilized bilingual communication (English & Spanish) to serve diverse customers.
- Partnered with management to plan and execute promotional activities that increased customer engagement.
- Supported daily operations and maintained a clean, efficient workspace.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Balanced registers to ensure correct cash amounts were maintained.
Social Media Coordinator
Cathedral of Faith
Lawrenceville
01.2020 - Current
- Manage and coordinate all church social media platforms, creating content that highlights events, services, and outreach.
- Captured, edited, and published videos and photos to enhance online engagement and community connection.
- Analyzed engagement data to optimize post performance and expand audience reach.
- Design promotional materials and maintain consistent branding across platforms.
Freelance Photographer & Content Creator
calderamedia.co
01.2020 - 01.2025
- Conducted professional photoshoots for events, portraits, and marketing campaigns.
- Developed creative direction and visual strategy, contributing to clients' social media engagement.
- Edited and enhanced visuals to align with client branding and messaging.
Education
Bachelor of Science - Electrical Engineering
Kennesaw State University
Marietta, GA08-2030
High School Diploma -
Apalachee High School
Marietta, GA01-2025
Skills
- Customer service
- Data analysis
- Attention to detail
- Money management
- Data entry efficiency
- Team Collaboration
- Customer Service
- Bilingual communication
- Cash handling expertise
- Numerical accuracy
Certification
- Certified Photographer
- Certified HTML Coder
Languages
Spanish
Full Professional
Timeline
Shift Leader
Zaxby's
01.2023 - Current
Social Media Coordinator
Cathedral of Faith
01.2020 - Current
Freelance Photographer & Content Creator
calderamedia.co
01.2020 - 01.2025
Bachelor of Science - Electrical Engineering
Kennesaw State University
High School Diploma -
Apalachee High School