Serra Williams
Atlanta
Summary
Dedicated Clinical Service Representative with a proven track record at Piedmont Urgent Care By Wellstreet, excelling in venipuncture and patient triage, while enhancing patient experiences through exceptional customer service. Mastered multitasking in high-pressure environments, significantly improving clinic efficiency and patient flow. Adheres strictly to HIPAA, ensuring patient confidentiality and safety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clinical Service Representative
Piedmont Urgent Care By Wellstreet
07.2024 - Current
- Collaborated with colleagues, maintained confidentiality, and supported emergency situations to ensure optimal patient outcomes.
- Performed phlebotomy, administered medications/injections, and conducted diagnostic tests like EKGs.
- Organized exam rooms, obtained patient medical history, and facilitated positive patient experiences.
- Assisted in minor surgical procedures and followed up with patients to monitor treatment progress.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Certified Clinical Medical Assistant
Peachtree Immediate Care
06.2022 - 07.2024
- Sanitized, restocked, and organized exam rooms; managed patient flow through scheduling and rooming.
- Assisted physicians with patient care, documentation, and diagnostic testing.
- Maintained HIPAA confidentiality and proficiently used electronic health records software.
- Handled front office duties, including answering phones and processing billing inquiries.
- Administered medications and responded swiftly to emergencies for patient safety.
Education
No Degree - Nursing
Georgia State University
Atlanta, GA05-2026
High School Diploma -
New Manchester High School
Douglasville, GA05-2019
Skills
- Time management
- Venipuncture expertise
- Multitasking proficiency
- Medical history recording
- HIPAA compliance
- EKG monitoring
- Customer service
- CPR
- Immunization administration
- Electronic medical records
- Patient triage
- Phlebotomy
- Radiology
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
Timeline
Clinical Service Representative
Piedmont Urgent Care By Wellstreet
07.2024 - Current
Certified Clinical Medical Assistant
Peachtree Immediate Care
06.2022 - 07.2024
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
No Degree - Nursing
Georgia State University
High School Diploma -
New Manchester High School
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