Se'Tega Sanders
Douglasville,MI
Summary
Compassionate Front Office Specialist driven to keep office operations moving smoothly and efficiency to maximize team productivity and patient satisfaction. Highly organized and accurate with a detail-oriented nature. Excellent team player and conflict manager skilled in solving routine and complex issues with minimal oversight. Desiring new role with growing operation.
Overview
16
16
years of professional experience
Work History
Front Office Specialist (FOS)
Wellstar Pediatric and Adolescent Center
04.2021 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility.
- Assisted over 60 patients with completing necessary paperwork accurately and efficiently, expediting check-in process for smooth visit experience.
Administrative Assistant
Crème de la Crème
04.2015 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Desk Manager
Leapin’ Lizards
06.2008 - 04.2015
- Greeted over 60 visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to 30 or more telephone, email and in-person inquiries regarding reservations, party information and guest concerns.
Education
High School Diploma -
Southwest Dekalb High School
Decatur, GA01.2008
Skills
- Patient Care
- Customer service expertise
- Exceptional communication
- Insurance Verification
- Appointment Scheduling
- Scheduling appointments
Roles And Responsibilities
Administrative duties and responsibilities include providing administrative/customer support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices and procedures. Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. May direct and lead the work of others. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
References
- Tanya Brown, 773-550-9310
- Erica Clark, 404-721-5959
Timeline
Front Office Specialist (FOS)
Wellstar Pediatric and Adolescent Center
04.2021 - Current
Administrative Assistant
Crème de la Crème
04.2015 - 03.2021
Front Desk Manager
Leapin’ Lizards
06.2008 - 04.2015
High School Diploma -
Southwest Dekalb High School
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