Setena O. Drummer-Nutter
Logistics & Supply Chain Expert
Snellville
Summary
Logistics professional with solid track record in optimizing supply chain processes and enhancing operational efficiency. Proven ability to work collaboratively with teams to achieve organizational goals and resolve conflict. Recognized for communication, adaptability, and reliable problem-solving skills in dynamic environments.
Overview
32
32
years of professional experience
Work History
Human Resources Coordinator
Clorox Services Company
08.2024 - Current
- Provide administrative support for core HR functions, including: new hire orientation, training and onboarding, I-9 processing, and recruiting activities (ERG intake), payroll & LOA administration/data entry, record-keeping and HRIS (Workday/UKG) data entry, benefits and open enrollment assistance.
- Support enterprise-wide IDEA (Inclusion, Diversity, Equity & Allyship) initiatives by coordinating logistics, communication, and execution of local activation plans in collaboration with corporate and plant leaders.
- Partner with Employee Resource Groups (ERGs) to align plant-level goals with enterprise DEI priorities, facilitating communication, planning, and leadership engagement.
- Coordinate and participate in community outreach events, including setup, design, logistics, and public relations, in partnership with Talent Acquisition, Corporate Communications, and other internal stakeholders.
- Collaborate with HR teams across Clorox sites to support projects and ensure alignment on key initiatives.
Order Analyst
Clorox Services Company
06.2020 - 08.2024
- Managed end-to-end order-to-cash lifecycle for high-volume accounts including BJ’s and Lowe’s, ensuring timely invoicing, accurate fulfillment, & on-time delivery using SAP ERP.
- Coordinated monthly throughput of 700k+ cases representing over $260M in annual revenue, supporting revenue recognition and financial reporting accuracy.
- Maintained strong customer relationships, proactively addressing invoice discrepancies, purchase order issues, and delivery exceptions to prevent payment delays.
- Trained new employees on order processes, systems navigation, and billing/invoice protocols, improving team efficiency and compliance.
- Proactively collaborated cross functionally with Sales, Finance, and Logistics teams to minimize slippage, uphold service levels, support smooth cash flow, resolve exceptions, and optimize processes in instances of on-time delivery challenges.
- Utilized Power BI to analyze order trends and slippage, driving process improvements that eliminated penalty cases with Lowe’s (achieved zero stat cases vs. 8k goal).
- Delivered high quality customer service and communications to confirm purchase order details and resolve issues.
- Earned the Clorox Change-maker Award November 2022 for actively celebrating and promoting DEI by spearheading the “Lunch with a Leader” and "Dine and Development” Programs, which significantly impacted business and culture.
- Created and led a very well attended (over 520 joined) Enterprise Interfaith prayer call, also attended by Clorox Executives.
Order Management Specialist
Clorox Services Company
07.2016 - 06.2020
- Proactively managed Lowes/Home Hardware accounts daily EDI orders to ensure a perfect order percentage.
- Partnered with Sales, DC OPS, Lowes Transportation Group/Planning Group to ensure best in class results, including flawless execution of promotions and displays.
- Researched vendor compliance issues, worked CPU process to increase on time %- Slippage goal under 8k met consistently.
- Lead on 800-line training and development- Trained new hires, provided refreshes for current employees and updated the 800# guidelines to ensure accuracy.
- Partner with Sales and DC Ops to ensure flawless execution of promotions and displays.
- Recipient of the inaugural 2019 Be Bold Leadership Award at PSO, acknowledged for pioneering the SHOW ERG Lunch with a Leader and Dine and Development series initiated in FY 19. This innovative initiative successfully spurred engagement among our top leaders, including the CEO, fostering genuine connections, boosting morale, and enhancing camaraderie throughout the organization.
Owner & Director
Angels N Me Infant Daycare
01.2005 - 01.2016
- Provided premium in-home childcare to babies ages 6 weeks to 18 months.
- Maintained files and facility activities in compliance with state and local regulations.
- Scheduled and managed conference and group meeting arrangements for various providers in the 30039 area.
- Maintained financial spreadsheets regarding assistants’ hours and tuition payments.
- Read to children, and taught them simple painting, drawing, handicrafts, and songs.
- Regulated rest period and prepared and served meals and refreshments to children.
- Organized and stored toys and materials to ensure order in activity areas.
- Identified signs of emotional or developmental problems in children and brought them to parents’ or guardians’ attention. Confer with parents regarding facility activities, policies, and enrollment procedures.
Senior Customer Account Specialist
PepsiCo Beverages and Foods, Quaker Division
01.2003 - 01.2005
- Oversaw daily vendor-managed inventory of highly complex Publix grocery account. Acted in join up sessions with Publix to establish working relationship and discuss processes and developmental areas.
- Publix had 16 lanes and averaged 600k cases shipped per month. Service levels have consistently averaged 98% and turns have averaged 24 or above.
- Served as point of contact for internal functions and external partners. Streamlined the Publix Team order management information flow.
- Recognized by sales team with nomination of "Elite Award" for flawless execution of customer promotions and displays.
- Researched issues and reviewed data for accuracy, input necessary information into system to ensure product delivered on time and accurate reports were developed.
Logistician/Customer Service
Innovative Logistics Technologies (Innolog)
01.2002 - 2002
- Special assignment to assist with rollout & training of 400+ federal screeners at CVG.
- Provided logistical support, customer service and coordination to all state federal screeners. Maintained training database and analyzed data to determine whether screeners qualified for testing and certification.
- Reduced transportation costs for the organization by negotiating with carriers and optimizing routes.
- Participated in budget planning activities, providing input on anticipated logistical expenses and resource needs for upcoming fiscal periods.
Customer Logistics and Financial Coordinator
Procter and Gamble Distributing Co.
01.1994 - 01.2002
- Supervised vendor managed inventories using continuous replenishment process (CRP/IBM) for five Kmart distribution centers within the health and beauty care sector, worth $131M in inventory with an average service level of 95% and 26 turns.
- Managed order through cash and other logistics services for the customer. Researched issues received from upper management and customer.
- Recognized by Kmart Corporation as Premier Vendor Managed Inventory Analyst.
- Member of a team reducing acquisition costs at Kmart Distribution Centers through producing plant options. Collaborated with Kmart and P&G category. Implemented plan, saving Kmart over $750,000.
- Developed and implemented action plan to coach team members and Kmart merchandiser analysts on electronic promotion ordering. Saved Kmart $10M and enabled them to qualify for streamlined pricing.
- Recipient of three "Peak Awards" for breakthrough work in Planning and execution of shipments surpassing goals.
Education
Bachelor of Arts - Organizational Management
Wilberforce University
Wilberforce, OH05.2017
Skills
- DEI Leadership Training
- Time Management
- Managing Personal Growth
- Active Listening and Feedback Training
- Conflict Resolution
- Loss Analysis/Gap Training
- Principle Based Decision Making
- Customer Reliability
- Giving and Receiving Feedback
- Warehouse Management
Timeline
Human Resources Coordinator
Clorox Services Company
08.2024 - Current
Order Analyst
Clorox Services Company
06.2020 - 08.2024
Order Management Specialist
Clorox Services Company
07.2016 - 06.2020
Owner & Director
Angels N Me Infant Daycare
01.2005 - 01.2016
Senior Customer Account Specialist
PepsiCo Beverages and Foods, Quaker Division
01.2003 - 01.2005
Logistician/Customer Service
Innovative Logistics Technologies (Innolog)
01.2002 - 2002
Customer Logistics and Financial Coordinator
Procter and Gamble Distributing Co.
01.1994 - 01.2002
Bachelor of Arts - Organizational Management
Wilberforce University
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