Seth Civil-Joseph
Atlanta,GA
Summary
Highly organized and results-driven Medical Office Director and Licensed Medical Esthetician with a Bachelor's degree in Psychology. Over 4 years of experience managing spa operations, including staff supervision, client care, scheduling, and financial oversight. Strong expertise in skincare treatments and cosmetic procedures, coupled with a deep understanding of patient psychology to enhance client experiences and satisfaction. Proven ability to optimize office efficiency, foster positive patient relationships, and lead a team to deliver exceptional service in a fast-paced, customer-centered environment. Passionate about combining medical and aesthetic knowledge to promote overall wellbeing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spa Manager
Goldfingers Aesthetics Medical Spa and Plastic Surgery Office
Tampa, Florida
01.2024 - Current
- Led team in daily operations, ensuring smooth workflow and client satisfaction
- Managed budgets to optimize operational efficiency and drive revenue growth
- Provided ongoing staff training on skincare and wellness treatments
- Implemented new safety protocols to enhance client safety and compliance with medical standards
- Cultivated strong vendor relationships to support inventory management
- Focused on creating a positive spa experience through exceptional customer service and well-being prioritization.
Customer Service Representative
Delta Dental Insurance Co
Atlanta, GA
12.2022 - 01.2024
- Provided excellent customer service through phone, email, and live chat interactions, resolving inquiries and issues in a prompt and professional manner
- Handled a high volume of customer inquiries, complaints, and requests while maintaining a positive and empathetic attitude
- Effectively maintained accurate customer records and documented interactions in the CRM system
- Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring overall customer satisfaction.
Behavioral Technician
Part-Time Butterfly Effects
04.2022 - 11.2023
- Provided one-on-one behavior intervention services to clients with autism spectrum disorder in home and community settings
- Implemented behavior support plans developed by Board Certified Behavior Analysts to improve client's social, communication, and independent living skills
- Recorded and analyzed client data to track progress and modify intervention strategies as needed
- Collaborated with parents and caregivers to reinforce positive behavior management techniques and promote generalization of skills across environments.
Personal Assistant to the Owner
Noelle Trimble LLC
Atlanta, GA
01.2020 - 12.2022
- Managed travel arrangements and itineraries for the owner, including booking flights, hotels, and transportation, resulting in smooth, hassle-free trips
- Assisted in drafting and preparing important documents, such as business proposals, presentations, and correspondence to ensure accurate and timely communication
- Handled confidential matters with utmost professionalism, maintaining strict confidentiality and discretion when dealing with sensitive information and business matters
- Conducted research and gathered data on various topics to aid in decision-making, ultimately contributing to the overall efficiency and success of the owner's projects and initiatives.
Spa Assistant Manager
Hand and Stone Massage and Facials Spa
Sandy Springs, GA
02.2019 - 02.2020
- Welcomed and checked in spa clients, ensuring their needs and preferences were noted and addressed promptly to promote a personalized and unforgettable experience
- Assisted spa therapists with various tasks, such as preparing treatment rooms and cleaning equipment, to ensure smooth operations and excellent service delivery
- Responded to client inquiries and requests in a professional and helpful manner, providing accurate information about available services, packages, and promotions
- Maintained cleanliness and organization of spa facilities, including reception area, locker rooms, and relaxation lounges, contributing to a comfortable and relaxing environment for clients.
Ulta Beauty Customer Service Representative
Ulta Beauty
01.2018 - 02.2019
- Provided exceptional customer service to Ulta Beauty customers, assisting them with their beauty product needs and answering any questions or concerns
- Utilized extensive knowledge of Ulta Beauty products and services to provide recommendations and suggestions to customers, resulting in increased sales and customer satisfaction
- Resolved customer complaints and issues in a timely and professional manner, ensuring customer retention and a positive brand image
- Processed customer transactions accurately and efficiently using POS systems, handling cash and credit card payments, and maintaining cash register balances
- Actively participated in ongoing training and education on new products, promotions, and sales techniques to continuously enhance customer service skills and product knowledge.
Lead Receptionist
Princeton Salon and Spa
Duluth, GA
03.2015 - 01.2018
- Supervised a team of receptionists, providing guidance, training, and ongoing support to ensure exceptional customer service delivery
- Maintained and updated reception area schedule and appointments, coordinating with team members, clients, and vendors to ensure smooth operations
- Managed phone system with multiple lines, effectively handling and directing incoming calls to appropriate staff members
- Oversaw office inventory, ordering supplies as needed, and maintained accurate records to track usage and expenses.
Education
Bachelor's degree in Psychology -
Georgia State University
Atlanta, GA09.2024
Esthetician License -
American Academy of Cosmetology
Orange Park, FL04.2018
Skills
- Staff Management
- Employee Coaching
- Spa operations
- Performance Evaluations
- Budget Planning
- Appointment Scheduling
- Staff Training
- Payment Collection
Certification
- Esthetician License
- CPR Certified
- Registered Behavior Technician
Timeline
Spa Manager
Goldfingers Aesthetics Medical Spa and Plastic Surgery Office
01.2024 - Current
Customer Service Representative
Delta Dental Insurance Co
12.2022 - 01.2024
Behavioral Technician
Part-Time Butterfly Effects
04.2022 - 11.2023
Personal Assistant to the Owner
Noelle Trimble LLC
01.2020 - 12.2022
Spa Assistant Manager
Hand and Stone Massage and Facials Spa
02.2019 - 02.2020
Ulta Beauty Customer Service Representative
Ulta Beauty
01.2018 - 02.2019
Lead Receptionist
Princeton Salon and Spa
03.2015 - 01.2018
Esthetician License -
American Academy of Cosmetology
Bachelor's degree in Psychology -
Georgia State University