Seth Civil-Joseph
Atlanta,GA
Summary
Highly organized and results-driven Medical Office Director and Licensed Medical Esthetician with a Bachelor's degree in Psychology. Over 4 years of experience managing spa operations, including staff supervision, client care, scheduling, and financial oversight. Strong expertise in skincare treatments and cosmetic procedures, coupled with a deep understanding of patient psychology to enhance client experiences and satisfaction. Proven ability to optimize office efficiency, foster positive patient relationships, and lead a team to deliver exceptional service in a fast-paced, customer-centered environment. Passionate about combining medical and aesthetic knowledge to promote overall wellbeing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spa Manager
Goldfingers Aesthetics Medical Spa and Plastic Surgery Office
01.2024 - Current
- Led team in daily operations, ensuring smooth workflow and client satisfaction
- Managed budgets to optimize operational efficiency and drive revenue growth
- Provided ongoing staff training on skincare and wellness treatments
- Implemented new safety protocols to enhance client safety and compliance with medical standards
- Cultivated strong vendor relationships to support inventory management
- Focused on creating a positive spa experience through exceptional customer service and well-being prioritization.
Customer Service Representative
Delta Dental Insurance Co
12.2022 - 01.2024
- Provided excellent customer service through phone, email, and live chat interactions, resolving inquiries and issues in a prompt and professional manner
- Handled a high volume of customer inquiries, complaints, and requests while maintaining a positive and empathetic attitude
- Effectively maintained accurate customer records and documented interactions in the CRM system
- Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring overall customer satisfaction.
Behavioral Technician
Part-Time Butterfly Effects
04.2022 - 11.2023
- Provided one-on-one behavior intervention services to clients with autism spectrum disorder in home and community settings
- Implemented behavior support plans developed by Board Certified Behavior Analysts to improve client's social, communication, and independent living skills
- Recorded and analyzed client data to track progress and modify intervention strategies as needed
- Collaborated with parents and caregivers to reinforce positive behavior management techniques and promote generalization of skills across environments.
Personal Assistant to the Owner
Noelle Trimble LLC
01.2020 - 12.2022
- Managed travel arrangements and itineraries for the owner, including booking flights, hotels, and transportation, resulting in smooth, hassle-free trips
- Assisted in drafting and preparing important documents, such as business proposals, presentations, and correspondence to ensure accurate and timely communication
- Handled confidential matters with utmost professionalism, maintaining strict confidentiality and discretion when dealing with sensitive information and business matters
- Conducted research and gathered data on various topics to aid in decision-making, ultimately contributing to the overall efficiency and success of the owner's projects and initiatives.
Spa Assistant Manager
Hand and Stone Massage and Facials Spa
02.2019 - 02.2020
- Welcomed and checked in spa clients, ensuring their needs and preferences were noted and addressed promptly to promote a personalized and unforgettable experience
- Assisted spa therapists with various tasks, such as preparing treatment rooms and cleaning equipment, to ensure smooth operations and excellent service delivery
- Responded to client inquiries and requests in a professional and helpful manner, providing accurate information about available services, packages, and promotions
- Maintained cleanliness and organization of spa facilities, including reception area, locker rooms, and relaxation lounges, contributing to a comfortable and relaxing environment for clients.
Ulta Beauty Customer Service Representative
Ulta Beauty
01.2018 - 02.2019
- Provided exceptional customer service to Ulta Beauty customers, assisting them with their beauty product needs and answering any questions or concerns
- Utilized extensive knowledge of Ulta Beauty products and services to provide recommendations and suggestions to customers, resulting in increased sales and customer satisfaction
- Resolved customer complaints and issues in a timely and professional manner, ensuring customer retention and a positive brand image
- Processed customer transactions accurately and efficiently using POS systems, handling cash and credit card payments, and maintaining cash register balances
- Actively participated in ongoing training and education on new products, promotions, and sales techniques to continuously enhance customer service skills and product knowledge.
Lead Receptionist
Princeton Salon and Spa
03.2015 - 01.2018
- Supervised a team of receptionists, providing guidance, training, and ongoing support to ensure exceptional customer service delivery
- Maintained and updated reception area schedule and appointments, coordinating with team members, clients, and vendors to ensure smooth operations
- Managed phone system with multiple lines, effectively handling and directing incoming calls to appropriate staff members
- Oversaw office inventory, ordering supplies as needed, and maintained accurate records to track usage and expenses.
Education
Bachelor's degree in Psychology -
Georgia State University
Atlanta, GA09.2024
Esthetician License -
American Academy of Cosmetology
Orange Park, FL04.2018
Skills
- Staff Management
- Employee Coaching
- Spa operations
- Performance Evaluations
- Budget Planning
- Appointment Scheduling
- Staff Training
- Payment Collection
Certification
- Esthetician License
- CPR Certified
- Registered Behavior Technician
Timeline
Spa Manager
Goldfingers Aesthetics Medical Spa and Plastic Surgery Office
01.2024 - Current
Customer Service Representative
Delta Dental Insurance Co
12.2022 - 01.2024
Behavioral Technician
Part-Time Butterfly Effects
04.2022 - 11.2023
Personal Assistant to the Owner
Noelle Trimble LLC
01.2020 - 12.2022
Spa Assistant Manager
Hand and Stone Massage and Facials Spa
02.2019 - 02.2020
Ulta Beauty Customer Service Representative
Ulta Beauty
01.2018 - 02.2019
Lead Receptionist
Princeton Salon and Spa
03.2015 - 01.2018
Esthetician License -
American Academy of Cosmetology
- Esthetician License
- CPR Certified
- Registered Behavior Technician
Bachelor's degree in Psychology -
Georgia State University
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