Seth Conner
Milledgeville
Summary
Capable Telecommunications Technician experienced in installing high-speed data, video and voice equipment. Highly organized and hardworking with remarkable work ethic and diligent nature. Seeking to apply 4 years of experience in the industry to dynamic position with opportunity to make positive impact on customer service and team productivity.
Overview
10
10
years of professional experience
Work History
Maintenance Technician
Charter Spectrum
Milledgeville
01.2021 - Current
- Performed routine maintenance on telecommunications equipment and systems.
- Inspected and repaired HFC infrastructure to ensure optimal performance.
- Diagnosed issues with network connectivity and implemented effective solutions.
- Participated in Network Evolution in various markets
- Assisted in training new technicians on safety protocols and procedures.
- Adhered to safety regulations during all maintenance tasks to promote workplace safety.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
Electronics Technician
Public Service Communications
Reynolds
02.2019 - 12.2020
- Install and troubleshoot 4G/LTE wireless internet routers, with quality workmanship.
- Testing Cat5e cable and setup customer owned routers to deliver WiFi through the home.
- Surveying potential Customer locations as well as commercial property with field checks to determine service strength.
- Traveling to different cell tower sites to test equipment and determine the range of different sectors from the site and performing maintenance.
- Executed excellent ability to read and interpret blueprints and schematics.
- Resolved customer complaints with advanced diagnostic tools.
Universal Home Technician
Cox Enterprises
Macon
03.2018 - 01.2019
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Calibrated residential and commercial audio and visual equipment and mounted devices to achieve quality and performance targets.
- Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
- Delivered, set up and installed home theater technology systems, including all peripheral devices, for residential customers.
- Uphold strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
- Prepared and presented technical proposals for clients.
Cable Installer
ITG Communications
Jacksonville
09.2017 - 02.2018
- Uphold strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
- Provided technical and operational support for entire organization.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
- Prepared and presented technical proposals for clients.
Outside Sales Representative
Southeastern Grading And Asphault
Duluth
09.2016 - 07.2017
- Generated more than [Number] leads per week and pursued opportunities to set up appointments and convert prospects into new customers.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
- Negotiated prices and set up contracts to finalize [Product or Service] agreements.
- Calculated total costs for service delivery, including production, delivery and installation requirements.
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
- Organized joint sale calls with current customers and outside vendors.
- Executed 15 daily cold calls to top level executives to increase client base.
- Contacted new and existing customers to discuss suitable products and services on offer by the company.
- Scheduled an average of 25 appointments per week.
- Used networking opportunities to create successful, on-going business relationships.
Retail Sales Associate
Hydraulic Supply Company
Marietta
01.2016 - 07.2017
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Bagged, wrapped and packaged purchases according to customer needs.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Worked with off-site locations to find desired items for customers.
- Provided every customer with professional and polite support for sales and service needs.
- Promoted brand through event marketing, demonstrations and sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Generated brand awareness and positive product impressions to increase sales.
- Processed payments and maintained accurate drawers to meet financial targets.
- Proactively engaged shoppers, providing assistance and information on merchandise and product features.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Built customer loyalty by meeting the product needs of customers.
- Completed all assigned training to stay updated on important policies and procedures.
- Fostered customer retention by assessing and meeting product needs.
- Followed company protocol in providing exceptional services to deliver a pleasant shopping experience.
- Prepared products for promotional sampling during in-store demonstrations.
- Supported managers with organizing the store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Followed all company policies, rules and procedures to promote company goals and ensure safety.
- Measured and cut customer hydraulic hoses of various lengths and hose type, with proper fittings and crimping dies.
Education
High School Diploma -
Jones County High School
Gray, GASkills
- Power tools
- Hand tools
- Ladder safety
- Customer experience
- Dispute mediation
- Interpersonal communication
- Documentation
- Recordkeeping
- Sales expertise
- Inventory management
- Money handling
- Retail sales
- Teamwork
- Employee training
- Personnel training
- Flexible schedule
- Shift checklists
- Multi-tasking
- Team player
- Mechanical troubleshooting
- Theater system installation
- Network setup
- Client support
- Device mounting
- Problem solving
- Optimizing
- Performance tuning
- Streaming video platforms
- GUI
- Testing
- Analytical skills
- Collaborative skills
Timeline
Maintenance Technician
Charter Spectrum
01.2021 - Current
Electronics Technician
Public Service Communications
02.2019 - 12.2020
Universal Home Technician
Cox Enterprises
03.2018 - 01.2019
Cable Installer
ITG Communications
09.2017 - 02.2018
Outside Sales Representative
Southeastern Grading And Asphault
09.2016 - 07.2017
Retail Sales Associate
Hydraulic Supply Company
01.2016 - 07.2017
High School Diploma -
Jones County High School