Seth Autrey
Decatur
Summary
To obtain a rewarding position, so that I can exemplify and set forth strong dedication to the total development, current and future growth of the company.
Overview
13
13
years of professional experience
Work History
Ramp Agent
Delta Air Lines
05.2026 - Current
- Performed physical tasks involving bending, lifting, standing, and walking to support daily operations.
- Loading and stacking bags weighing up to 50-70 pounds. At times including in harsh weather (rain, heat, snow). Also safeguarding cargo, baggage, and mail from damage, loss, and weather.
- Being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
- Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
- Practicing and complying with safety-conscious behaviors in all operational processes and procedures.
Network Architect
AT&T
12.2021 - 05.2026
- Driving and managing a company vehicle, keeping it clean, doing inspections before work, etc.
- Working a fixed and rotating schedule including afternoons, evenings, weekends, and holidays.
- Using expert knowledge to install or repair the latest technology for high-speed broadband, Wi-Fi, and voice services while working inside and outside businesses or customer homes.
- Meeting rate requirements for completing jobs in a timely manner, the efficiency of the job completed, and selling AT&T products.
- Completed 9 weeks of OSHA and AT&T safety training, including climbing 28ft ladders, splicing fiber and copper wires, and effectively managing time for installations.
- Understanding technical aspects of the job such as wiring specific customers to the correct service order at street terminals. Reading schematics for technical use for installations inside businesses.
- Delivered exceptional customer service by troubleshooting and repairing issues for residential and business clients.
- Working independently or with other employees inside customers’ homes and businesses as a trusted expert and in all weather types.
Packaging/Sorter/Customer Relations
Amazon
10.2020 - 11.2021
- Receive incoming shipments and compare them with the work orders.
- Ensure that all incoming shipments are safely unloaded and moved to the assigned storage areas and lifting 40lb-80lb products and placing them in correct shipment trucks or ramps.
- Open all incoming packages and sort them out according to their sizes, batch numbers, and types.
- Make arrangements for incoming shipments to be moved to assigned storage areas, ensuring that they are properly stored.
- Refer to work orders to determine the type and quantity of items to be retrieved and ensure that they are timely picked.
- Move picked items to the packing area, ensuring that they are properly and securely packed and labeled with pertinent information.
- Pack and label items and move them to the delivery areas.
- Assist loaders in placing merchandise onto awaiting vehicles.
- Make arrangements for paperwork to be sent along with all outgoing shipments.
- Maximize storage space within the warehouse area, by carefully and strategically moving items.
Customer Service Associate
Lowes
02.2019 - 10.2020
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Mixed Paint, cut glass, took safety classes for various duties
- Assisted in maintaining facility beautification by painting, and landscaping.
- Delivered appliances to customers’ homes.
Customer Service Representative/Loss Prevention Associate
Home Depot
05.2017 - 01.2019
- Provided fast, friendly service by actively seeking customers to assess their needs and help.
- Learned about products and use of tools.
- Provided information to customers in order to sell products and equipment.
- Provided attention to detail when assisting customers.
- Active Listening Skills.
- Improving Customer Experience.
- Built customer loyalty by providing accurate sales information.
- Assisted with maintenance/grounds by mowing lawn, and landscaping.
- Occasionally delivered appliances to customers' homes.
Customer Service Representative
U-Haul Corporation
04.2016 - 05.2017
- Interact with our guests in a friendly, fast, courteous and efficient manner.
- Attention to detail in order to promote positive customer interactions
- Hear and sense customer needs and keep your manager and fellow team members informed.
- Complete training and maintain knowledge by participating in on-line and hands on educational and training opportunities.
- Take pride in every aspect of your work and perform it with energy and enthusiasm.
- Be a strong team player, with a commitment to continuous learning who provides high quality service to our customers.
- Complete transfer truck driving out of state and locally. (10 ft to 26 ft trucks)
- Inspection of all vehicles pre- and post-rental.
- Maintain U-BOX facility and assist with transferring out of state.
- Inspection on storage units.
- Assist with monthly auctions of storage units
- Completed various inspections on trucks after rental return – Tire pressure, oil, mileage, fluids.
Customer Service Associate
Kroger
09.2013 - 04.2016
- Greet customers as they arrive at the Kroger outlet and provide them with information on available products and deals.
- Assist customers in locating their choices of products, by either leading them to the correct aisles or delivering the product to them.
- Provide customers with information on discounts and deals that the store may be offering, in a bid to encourage them to make purchases.
- Demonstrate product features and benefits to customers, aimed at helping them make informed purchasing decisions.
- Lead customers through the purchasing process, ensuring that payment processes are appropriately managed.
- Arrange for customers’ purchases to be appropriately bagged and delivered to their vehicles.
- Provide customers with information on return and exchange policies and process their returns and exchanges according to established procedures.
- Handle stocking activities, ensuring that stock items are brought in from storage areas, and placed on shelves, according to set protocols.
Education
High School Diploma -
Southwest DeKalb High School
Decatur, GA05-2014
Skills
- CPR Trained
- Written and Verbal Communication
- Following Complex Instructions
- Interpersonal Skills
- Knowledge of Security Operations and procedures
- Manage Multiple Tasks
- Knowledge of Basic Security and Fire Inspection Procedures
- Heavy Lifting
- Judgment
- Objectivity
- Dependable and responsible
- Inclement weather tolerance
- Willing to learn
- Team collaboration
- Attention to detail
- Emotional Control
- Integrity
- Safety Management
- Professionalism
- Attention to Detail
- Multitasking skills
- General Landscaping and Repair
- General handyman skills
- Problem solving skills
- Customer service
- Crew assistance
- Flexible schedule
Timeline
Ramp Agent
Delta Air Lines
05.2026 - Current
Network Architect
AT&T
12.2021 - 05.2026
Packaging/Sorter/Customer Relations
Amazon
10.2020 - 11.2021
Customer Service Associate
Lowes
02.2019 - 10.2020
Customer Service Representative/Loss Prevention Associate
Home Depot
05.2017 - 01.2019
Customer Service Representative
U-Haul Corporation
04.2016 - 05.2017
Customer Service Associate
Kroger
09.2013 - 04.2016
High School Diploma -
Southwest DeKalb High School