Seudin Kacevic
Winder
Summary
Dedicated customer service professional with a proven track record in conflict resolution and team collaboration, ensuring high levels of customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Office Staff Member
Publix
Snellville
05.2025 - Current
- Provided exceptional customer service throughout each interaction.
- Resolved escalated customer service issues with professionalism and courtesy, enhancing customer satisfaction.
- Ensured guest satisfaction by providing exceptional customer service.
- Delivered excellent customer service to foster repeat business and strengthen customer loyalty.
- Provided excellent customer service at all times.
- Provided quality customer service to children and parents.
- Greeted incoming customers and provided customer service support.
- Greeted guests upon arrival, providing excellent customer service.
- Provided customer service to ensure guest satisfaction.
- Provided customer service assistance to support guests.
- Provided customer service regarding payment processing issues.
- Provided customer service to shoppers in-store.
- Monitored customer service calls for quality assurance, ensuring adherence to service standards.
- Provided excellent customer service with a friendly attitude.
Service Advocate
Target
Bethlehem
12.2022 - Current
- Guided guests through product inquiries and service-related concerns to enhance customer experience.
- Resolved issues quickly to maintain customer satisfaction levels.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer loyalty by effectively resolving issues and addressing individual needs.
- Ensured all service requests were completed within established timelines while meeting quality standards.
- Maintained knowledge of store policies and operational procedures.
- Trained new staff on company policies and procedures to ensure consistent service delivery.
- Provided support to team members during busy store hours.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Sortation Associate
Amazon
Jefferson
01.2022 - 12.2022
- Utilized handheld scanners for package identification and sorting accuracy.
- Sorted packages into delivery routes by factors such as size, weight and destination.
- Coordinated with team members to achieve timely sortation of packages.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Monitored and adjusted package flow throughout facility to maintain efficiency.
- Prioritized tasks during peak periods to streamline workflow.
- Inspected packages for damage and ensured proper handling.
- Operated conveyor belt systems to move items from one station to the next.
- Followed safety protocols to maintain a secure working environment.
Cashier
Publix
Bethlehem
01.2016 - 11.2021
- Operated cash register with precision, processing payments by cash, check, credit card, gift card, or automatic debit to ensure seamless transactions.
- Handled cash and credit card payments, issuing receipts and providing accurate change to enhance customer satisfaction.
- Processed customer payments quickly and returned exact change and receipts.
- Executed customer transactions promptly at checkout stations to minimize wait times and improve overall shopping experience.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Science - Digital Media
Georgia Gwinnett College
Lawrenceville, GA04-2026
Skills
- Customer service
- Product knowledge
- Time management
- Team collaboration
- Conflict resolution
- Content creation
Languages
English
Professional
Bosnian
Native/ Bilingual
Timeline
Customer Service Office Staff Member
Publix
05.2025 - Current
Service Advocate
Target
12.2022 - Current
Sortation Associate
Amazon
01.2022 - 12.2022
Cashier
Publix
01.2016 - 11.2021
Associate of Science - Digital Media
Georgia Gwinnett College