Shaatia Brown
Jonesboro
Summary
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
16
16
years of professional experience
Work History
Branch Manager
Sixt Rent A Car
08.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Complied with regulatory guidelines and requirements.
Operations Manager
Legacy Auto Rental Club-TD Howard Enterprises
08.2021 - 07.2024
- Oversee daily operations, manage a team of 6 employees, and ensure exceptional customer service while maintaining fleet availability and efficiency at Legacy Auto Rental Club-TD Howard Enterprises
Assistant General Manager
America's Car-Mart
12.2015 - 08.2019
- Refined inventory management processes, achieving a 10% decrease in operational costs
- Developed and executed staff training initiatives to enhance team efficiency and productivity of 15 team members
- Elevated customer service standards through the creation of targeted training strategies
Account Escalation Specialist
Duke Energy
12.2013 - 01.2015
- Developed strategies that led to a 15% growth in revenue within a six-month timeframe
- Elevated customer satisfaction by adeptly resolving intricate account issues
- Fostered client loyalty and retention through proficient problem-solving and service delivery
Account Escalation Specialist
DirecTV
08.2009 - 08.2012
- Oversaw team functions, meeting monthly sales and financial collection goals
- Resolved account issues, upholding customer satisfaction standards
- Facilitated smooth operational workflows within the team
Education
Bachelor of Business Administration - Business Administration
Strayer University
07.2025
Certificate - Passenger Assistance Safety and Sensitivity
Passenger Assistance Safety and Sensitivity Driver Program
10.2023
High School Diploma - General Studies
North Clayton High School
05.2006
Skills
- Team Leadership
- Customer Service Excellence
- Relationship management
- Branch operations management
- Inventory Control and Management
- Training and Development
- Financial Management and Budgeting
- Food and Safety Compliance
- Performance Analysis
- Team Building
Timeline
Branch Manager
Sixt Rent A Car
08.2024 - Current
Operations Manager
Legacy Auto Rental Club-TD Howard Enterprises
08.2021 - 07.2024
Assistant General Manager
America's Car-Mart
12.2015 - 08.2019
Account Escalation Specialist
Duke Energy
12.2013 - 01.2015
Account Escalation Specialist
DirecTV
08.2009 - 08.2012
Bachelor of Business Administration - Business Administration
Strayer University
Certificate - Passenger Assistance Safety and Sensitivity
Passenger Assistance Safety and Sensitivity Driver Program
High School Diploma - General Studies
North Clayton High School
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