Shabria Williams
Decatur
Summary
Customer-focused professional with strong communication, problem-solving, and multitasking skills. Experienced in delivering high-quality support in fast-paced environments while maintaining professionalism and empathy. Tech-savvy and adaptable, with a proven ability to manage customer needs across multiple channels while ensuring satisfaction and retention.
Overview
12
12
years of professional experience
Work History
Event Support Specialist
Tori Williams Events
Atlanta
03.2021 - Current
- Assisted clients in planning and organizing events with attention to detail.
- Coordinated logistics for events, ensuring smooth execution and timely delivery.
- Communicated effectively with vendors to secure necessary supplies and services.
- Handled client inquiries promptly, delivering exceptional customer service experience.
Customer Sales Representative
State Farm Insurance Inc
Atlanta
03.2019 - 03.2021
- Assisted customers in understanding insurance policies and coverage options.
- Responded to inquiries and resolved customer issues promptly and effectively.
- Educated clients on claims processes and necessary documentation requirements.
- Answered customer inquiries regarding product features, availability, and pricing.
- Analyzed customer feedback to improve service delivery and client satisfaction.
Customer Service Representative
Best Buy
Tucker
04.2014 - 03.2019
- Assisted customers with product inquiries and technical support.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems.
- Trained new staff on customer service protocols and tools.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Some College (No Degree) - Graphic And Digital Design
Georgia Gwinnett College
Lawrenceville, GAGrayson High School
Loganville, GASkills
- Event coordination
- Client management
- Logistics planning
- Customer service
References
References available upon request.
Timeline
Event Support Specialist
Tori Williams Events
03.2021 - Current
Customer Sales Representative
State Farm Insurance Inc
03.2019 - 03.2021
Customer Service Representative
Best Buy
04.2014 - 03.2019
Some College (No Degree) - Graphic And Digital Design
Georgia Gwinnett College
Grayson High School