SHACOYIA Maxwell
Buford,GA
Summary
Results-driven Remote Dental Billing Specialist at Dental Town with expertise in financial statement analysis and collections processing. Achieved a significant reduction in payment errors through meticulous auditing and reconciliation. Proven ability to enhance customer satisfaction and drive revenue growth, leveraging strong communication skills and attention to detail.
Efficient billing professional with 5 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Detail-oriented sales rep with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Remote Dental Billing Specialist
Dental Town
07.2020 - Current
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Reconciled accounts receivable to general ledger.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
Remote Outbound Sales Representative
FleetCor
01.2018 - 06.2020
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made 100 cold calls per day resulting in client base growth by 70%.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Made average of 100 outbound and inbound calls per day.
- Implemented upselling techniques to increase revenue and move product.
- Attained $1000 in sales targets on monthly basis.
Education
Associate of Applied Science - Dental Hygiene
Georgia State University
Dunwoody, GA05-2027
Skills
- Financial statement analysis
- Automated processing
- Collections processing
- Bulk filing
- Billing and invoicing
Certification
- Certified Dental Assistant CDA, D4C Dental Town Brands
Languages
English
Full Professional
Timeline
Remote Dental Billing Specialist
Dental Town
07.2020 - Current
Remote Outbound Sales Representative
FleetCor
01.2018 - 06.2020
Associate of Applied Science - Dental Hygiene
Georgia State University