Summary
Overview
Work History
Education
Skills
Timeline
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Shadai Landrum

Doraville

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Endeavor Montessori
Dunwoody
08.2023 - Current
  • Greeted visitors and provided general information about the company.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Compiled data from various sources into organized reports for review by management team.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Technical Support Representative

Apple Inc.
Atlanta
06.2020 - 08.2023
  • Performed regular maintenance checks on customers' systems.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot issues related to system performance, data integrity and user access rights with resolution within SLA timelines.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Associate of Arts -

Buffalo State College
Buffalo, NY

Skills

  • Microsoft Excel
  • Customer support
  • Technical troubleshooting
  • Data entry
  • Proficiency in CRM software (Zendesk, Salesforce)
  • Customer-centric mindset
  • Data security awareness
  • Documentation management

Timeline

Administrative Assistant

Endeavor Montessori
08.2023 - Current

Technical Support Representative

Apple Inc.
06.2020 - 08.2023

Associate of Arts -

Buffalo State College

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Shadai Landrum