Shadaina Mitchell
Atlanta
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Passionate about helping people manage mental health and improve quality of life.
Overview
8
8
years of professional experience
Work History
Remote Mental Health Therapist
Health Connect America
07.2023 - Current
- Improved client mental health by utilizing evidence-based therapeutic techniques and interventions.
- Developed comprehensive treatment plans for clients to address specific mental health concerns and goals.
- Collaborated with interdisciplinary teams to provide holistic care for clients, addressing physical, emotional, and social needs.
- Maintained detailed documentation of client progress, effectively communicating with other healthcare providers as necessary.
- Tailored therapeutic approaches to meet the unique needs of diverse client populations, including individuals with substance use disorders and trauma histories.
- Expanded professional knowledge through ongoing continuing education opportunities and participation in relevant workshops and conferences.
- Provided crisis intervention services to clients experiencing acute mental health distress, ensuring safety and stabilization.
- Promoted positive coping strategies among clients by teaching stress management techniques and self-care practices.
- Facilitated family therapy sessions to support communication, boundary setting, and healthy relationships among family members affected by mental health issues.
- Established strong rapport with clients by demonstrating empathy, active listening skills, and cultural sensitivity.
- Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
- Reduced client symptoms of anxiety and depression with cognitive behavioral therapy techniques, mindfulness exercises, and psychodynamic approaches.
- Documented client progress in confidential files.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Remote Clinical Mental Health Counselor Intern
Austin Ahlexandria
06.2022 - 05.2023
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Hostess and Server
Fritti's
03.2022 - 05.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Remote Clinical Mental Health Counselor Intern
New Hope Family Services
01.2022 - 05.2022
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Wrote reports on clients and maintained required paperwork.
- Maintained confidential records related to individual patient treatment using Sharenote.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Hostess
Soul Vegetarian No. 2
02.2020 - 01.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Banquet and Fine Dining Server
Marriot Hotel
03.2017 - 12.2019
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to events of 600-800 guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Food Service Worker
Aramark
09.2016 - 01.2017
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cooked batches of food according to standard recipes.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Master Of Arts - Clinical Mental Health Counseling
Clark Atlanta University
Atlanta, GA05.2023
Bachelor Of Science - Sociology
Columbus State University
Columbus, GA12.2019
Skills
- Collaboration
- Written Communication
- Conflict Resolution
- Project Management
- Customer Service
- Training and Mentoring
Affiliations
International Counseling Academic and Professional Honor Society, Chi Sigma Iota
Faith Chapel Christian Center
Timeline
Remote Mental Health Therapist
Health Connect America
07.2023 - Current
Remote Clinical Mental Health Counselor Intern
Austin Ahlexandria
06.2022 - 05.2023
Hostess and Server
Fritti's
03.2022 - 05.2022
Remote Clinical Mental Health Counselor Intern
New Hope Family Services
01.2022 - 05.2022
Hostess
Soul Vegetarian No. 2
02.2020 - 01.2022
Banquet and Fine Dining Server
Marriot Hotel
03.2017 - 12.2019
Food Service Worker
Aramark
09.2016 - 01.2017
Master Of Arts - Clinical Mental Health Counseling
Clark Atlanta University
Bachelor Of Science - Sociology
Columbus State University
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