Summary
Overview
Work History
Education
Skills
Websites
Ehr Systems
Personal Information
Timeline
Generic
Shae White

Shae White

Ludowici

Summary

Technology-inclined professional possesses strong problem-solving capabilities and customer-oriented attitude. Experienced with over 12 years in the healthcare setting. Highly skilled in developing and implementing solutions within various E.H.R applications, including TruBridge (formally CPSI). Strong leader and problem-solving skills to streamline operations within the agile workplace. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Customer Success Management Advocate

TruBridge
09.2022 - Current

• ORGANIZED SUPPORTING DOCUMENTATION FOR SWOT ANALYSIS AND VIRTUAL SOFTWARE ANALYSIS WITHIN TRUBRIDGE (CPSI) PHYSICIAN APPLICATIONS.
• FAMILIARITY WITH MULTIPLE APPLICATIONS WITHIN TRUBRIDGE (CPSI) E.H.R. SYSTEM.
• PASSIONATE ABOUT LEARNING AND COMMITTED TO CONTINUAL IMPROVEMENT.
• WORKED EFFECTIVELY IN FAST-PACED ENVIRONMENTS.
• SELF-MOTIVATED, WITH A STRONG SENSE OF PERSONAL RESPONSIBILITY.
• ACTIVE AND ATTENTIVE LISTENING SKILLS.
• ASSIST IN THE IMPLEMENTATION AND SWOT VISITS FOR PHYSICIAN APPLICATIONS.
• ASSESS THE NEEDS AND CAPABILITIES OF CLIENTS UTILIZING THE TRUBRIDGE (CPSI) SOFTWARE.
• HANDLED COMPLEX SITUATIONS FOR PHYSICIANS NEEDING GUIDANCE WITHIN THE PHYSICIAN APPLICATIONS.
• COORDINATE WITH TEAM MEMBERS TO EFFECTIVELY ENHANCE CLIENT RETENTION DURING SWOT VISITS AND VIRTUAL SOFTWARE ANALYSIS.
• KEPT UP-TO-DATE ON UPDATED SOFTWARE WITHIN OUR SYSTEMS AND APPLICATIONS.
• WILLINGNESS TO TRAVEL AS NEEDED.
• FLUENT WITH THE AGILE TRANSFORMATION AND GROWTH MINDSET.
• ORGANIZED AND COORDINATED MEETINGS AND CONFERENCES FOR CLIENT TRAININGS, ASSESSMENTS AND VIRTUAL ANALYSIS FOR PHYSICIAN APPLICATIONS.
• LEADERSHIP AND COACHING CAPABILITY WITH THE ABILITY TO SELF-MANAGE.
• EXCELLENT ATTENTION TO DETAIL SKILLS.
• HIGH LEVEL OF COMMUNICATION SKILLS BOTH WRITTEN AND ORAL.
• ASSIST WITH UPDATING TRULEARN DOCUMENTATION FOR EDIS APPLICATION.

Health Informatics Specialist

Liberty Regional Medical Center
01.2021 - 09.2022
  • PROJECT MANAGEMENT
  • E.H.R
  • IMPLEMENTATION
  • HOSPITAL TECHNOLOGY IMPLEMENTATION (DRAGON, E-PRESCRIBE, MINDRAY, ETC.)
  • PHYSICIAN AND NURSING TRAINING
  • NEW PROVIDER ONBOARDING
  • E.H.R AND WORKFLOW TRAINING AIDS
  • DOCUMENT FORMATION, ENSURE DATA FLOWS APPROPRIATELY WITHIN THE SYSTEM
  • HANDLING CONFIDENTIAL SITUATIONS
  • ORGANIZING WORKFLOW OF PATIENT DATA ELECTRONICALLY
  • RECEIVING, ASSESSING, AND RESPONDING TO CHALLENGING SITUATIONS
  • PROVIDER RELATIONS
  • EDUCATION AND TRAINING OF TEAM MEMBERS WITH ADVANCING TECHNOLOGY AND WORKFLOWS
  • PRECEPTOR FOR THE CLINICAL TEAM AND PHYSICIANS ON ELECTRONIC DOCUMENTATION.
  • MEDICAL TERMINOLOGY, MEDICAL RECORDS, AND MEDICAL CODING
  • INTERFACES WITH APPROPRIATE HOSPITAL STAFF TO ENSURE CURRENT TABLES IN E.H.R
  • ARE UP TO DATE WITH REGULATORY REQUIREMENTS (21ST CENTURY CURES ACT, REPORTABLE LABS, eCQMs, etc.)
  • IMPLEMENT ALL-ELECTRONIC DOCUMENTATION

Surgical Coordinator & Medial Assistant

Coastal Empire Orthopedics
01.2018 - 01.2021
  • STRATEGIC PLANNING
  • DOCUMENT FORMATION, ENSURE DATA FLOWS APPROPRIATELY WITHIN THE SYSTEM
  • HANDLING CONFIDENTIAL SITUATIONS
  • ORGANIZING PATIENT DATA ELECTRONICALLY AND PAPER AS NEEDED
  • RECEIVING, ASSESSING, AND RESPONDING TO CHALLENGING SITUATIONS
  • PATIENT RELATIONS
  • EDUCATION AND TRAINING OF TEAM MEMBERS FOR FRONT DESK OPERATIONS
  • PRECEPTOR FOR THE CLINICAL AND PHYSICIANS ON ELECTRONIC DOCUMENTATION.
  • MEDICAL TERMINOLOGY, MEDICAL RECORDS, AND MEDICAL CODING
  • SCHEDULE OFFICE AND HOSPITAL BASED MEDICAL PROCEDURES
  • INTERFACES WITH APPROPRIATE HOSPITAL STAFF TO ENSURE PROCEDURES ARE SCHEDULED WITH CORRECT TIME, DATE, AND PROVIDER.
  • ENSURE PATIENTS HAVE PROPER MEDICAL CLEARANCE AND PRE-SURGICAL TESTING AS NEEDED.

Front Office Coordinator & Medical Assistant

OrthoNOW
01.2015 - 01.2017
  • PATIENT RELATIONS
  • TRAINER FOR ELECTRONIC HEALTH RECORD, MEDICAL ASSISTANTS, X-RAY TECHNICIANS AND ON-COMING PROVIDERS
  • PATIENT SCHEDULING
  • HANDLING CONFIDENTIAL SITUATIONS
  • STRATEGIC PLANNING, DATA MANAGEMENT
  • DOCUMENT FORMATION ELECTRONICALLY AND PAPER
  • MEDICAL TERMINOLOGY, MEDICAL RECORDS, AND MEDICAL CODING
  • SCHEDULE OFFICE PROCEDURES AND ASSIST PATIENTS WITH INSTRUCTIONS ON PROCEDURE DETAILS
  • REFERRAL COORDINATION
  • MEDICAL CODING

Front Office Coordinator & Billing Manager

Savannah Orthopedic Foot & Ankle
01.2014 - 01.2015
  • PATIENT RELATIONS
  • PATIENT SCHEDULING
  • OFFICE BILLING AND CODING
  • DOCUMENT FORMATION
  • REFERRAL COORDINATION
  • STRATEGIC PLANNING
  • OFFICE ORGANIZATION
  • HANDLING CONFIDENTIAL SITUATIONS
  • PATIENT RELATIONS AND PROVIDING FOLLOW UP DETAILS FOR APPOINTMENTS AND TESTING

Stroke & Trauma Coordinator

Effingham County Hospital
01.2011 - 01.2012
  • DEVELOPED WORKFLOW FOR THE TRAUMA AND STROKE DOCUMENTATION ELECTRONICALLY AND PAPER
  • ABSTRACTED AND REPORTED MONTHLY DATA
  • PROVIDED EDUCATION TO CLINICAL TEAM ON UPDATES AND SYSTEM REQUIREMENTS
  • IDENTIFIED GAPS IN DOCUMENTATION
  • ASSISTED IN MAPPING ICD CODES TO REPORTS

Education

Healthcare and Science Administration -

South University
01.2024

Healthcare Occupations Seal -

Long County High School
01.2019

Skills

  • PROJECT PLANNING
  • PROBLEM RESOLUTION
  • COMPUTER SKILLS
  • TEAMWORK AND COLLABORATION
  • MULTI-TASKING
  • EMPLOYEE TRAINING
  • BILLING
  • CODING
  • PROVIDER RELATIONS
  • CONFLICT MANAGEMENT
  • STRATEGIC MARKETING
  • PROBLEM SOLVING SKILLS
  • CRITICAL THINKING SKILLS
  • CREATIVITY
  • EMOTIONAL INTELIGENCE
  • MEDICAL TERMINOLOGY
  • INSURANCE ANALYST
  • BENEFITS INVESTIGATIONS
  • EHR SYSTEMS
  • FRIENDLY, POSITIVE ATTITUDE
  • FIRST AID/CPR
  • ACTIVE LISTENING
  • PUBLIC SPEAKING
  • SELF-DIRECTED
  • CALM UNDER PRESSURE

Ehr Systems

  • CPSI (EVIDENT)
  • ECLINICALWORKS
  • EPIC
  • MEDITECH
  • MODERNIZING MEDICINE
  • TSYSTEMS
  • AZALEA
  • CENTRICITY

Personal Information

TITLE: CUSTOMER SUCCESS MANAGEMENT ADVOCATE

Timeline

Customer Success Management Advocate

TruBridge
09.2022 - Current

Health Informatics Specialist

Liberty Regional Medical Center
01.2021 - 09.2022

Surgical Coordinator & Medial Assistant

Coastal Empire Orthopedics
01.2018 - 01.2021

Front Office Coordinator & Medical Assistant

OrthoNOW
01.2015 - 01.2017

Front Office Coordinator & Billing Manager

Savannah Orthopedic Foot & Ankle
01.2014 - 01.2015

Stroke & Trauma Coordinator

Effingham County Hospital
01.2011 - 01.2012

Healthcare and Science Administration -

South University

Healthcare Occupations Seal -

Long County High School
Shae White