Technology-inclined professional possesses strong problem-solving capabilities and customer-oriented attitude. Experienced with over 12 years in the healthcare setting. Highly skilled in developing and implementing solutions within various E.H.R applications, including TruBridge (formally CPSI). Strong leader and problem-solving skills to streamline operations within the agile workplace. Uses independent decision-making skills and sound judgment to positively impact company success.
• ORGANIZED SUPPORTING DOCUMENTATION FOR SWOT ANALYSIS AND VIRTUAL SOFTWARE ANALYSIS WITHIN TRUBRIDGE (CPSI) PHYSICIAN APPLICATIONS.
• FAMILIARITY WITH MULTIPLE APPLICATIONS WITHIN TRUBRIDGE (CPSI) E.H.R. SYSTEM.
• PASSIONATE ABOUT LEARNING AND COMMITTED TO CONTINUAL IMPROVEMENT.
• WORKED EFFECTIVELY IN FAST-PACED ENVIRONMENTS.
• SELF-MOTIVATED, WITH A STRONG SENSE OF PERSONAL RESPONSIBILITY.
• ACTIVE AND ATTENTIVE LISTENING SKILLS.
• ASSIST IN THE IMPLEMENTATION AND SWOT VISITS FOR PHYSICIAN APPLICATIONS.
• ASSESS THE NEEDS AND CAPABILITIES OF CLIENTS UTILIZING THE TRUBRIDGE (CPSI) SOFTWARE.
• HANDLED COMPLEX SITUATIONS FOR PHYSICIANS NEEDING GUIDANCE WITHIN THE PHYSICIAN APPLICATIONS.
• COORDINATE WITH TEAM MEMBERS TO EFFECTIVELY ENHANCE CLIENT RETENTION DURING SWOT VISITS AND VIRTUAL SOFTWARE ANALYSIS.
• KEPT UP-TO-DATE ON UPDATED SOFTWARE WITHIN OUR SYSTEMS AND APPLICATIONS.
• WILLINGNESS TO TRAVEL AS NEEDED.
• FLUENT WITH THE AGILE TRANSFORMATION AND GROWTH MINDSET.
• ORGANIZED AND COORDINATED MEETINGS AND CONFERENCES FOR CLIENT TRAININGS, ASSESSMENTS AND VIRTUAL ANALYSIS FOR PHYSICIAN APPLICATIONS.
• LEADERSHIP AND COACHING CAPABILITY WITH THE ABILITY TO SELF-MANAGE.
• EXCELLENT ATTENTION TO DETAIL SKILLS.
• HIGH LEVEL OF COMMUNICATION SKILLS BOTH WRITTEN AND ORAL.
• ASSIST WITH UPDATING TRULEARN DOCUMENTATION FOR EDIS APPLICATION.
TITLE: CUSTOMER SUCCESS MANAGEMENT ADVOCATE