Summary
Overview
Work History
Education
Skills
Timeline
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SHAELA PHILLIPS

Cartersville

Summary

Experienced in long-haul transportation and customer service, adept at communication and problem-solving. Skilled in optimizing delivery routes and ensuring regulatory compliance, with strong relationship-building abilities. Seeking to leverage expertise and collaborative spirit in a role that supports operational efficiency and customer satisfaction.

Overview

7
7
years of professional experience

Work History

OTR CDL-A Driver

KLLM TRANSPORT
08.2024 - Current
  • Operate commercial vehicles safely and efficiently over long distances, adhering to all federal and state regulations.
  • Conduct pre-trip and post-trip inspections of vehicles to ensure safety and compliance with company standards.
  • Plan and execute delivery routes to optimize time and fuel efficiency while meeting delivery deadlines.
  • Maintain accurate logs of driving hours, mileage, and cargo details using electronic logging devices.
  • Communicate effectively with dispatchers and customers to coordinate delivery schedules and address any issues.
  • Ensure the secure loading and unloading of freight, verifying the accuracy of cargo documentation.
  • Provide excellent customer service by maintaining a professional demeanor and addressing customer inquiries promptly.
  • Monitor vehicle performance and report any maintenance or repair needs to the appropriate department.

OTR CDL-A Driver

Maverick Transportation LLC
12.2022 - 07.2024
  • Operated commercial vehicles for long-haul transportation, ensuring timely and safe delivery of goods across various states.
  • Conducted pre-trip and post-trip inspections of vehicles to ensure compliance with safety and regulatory standards.
  • Managed route planning and navigation to optimize delivery schedules and fuel efficiency.
  • Maintained accurate logs of driving hours and delivery records in accordance with Department of Transportation regulations.
  • Communicated effectively with dispatchers and customers to coordinate delivery schedules and address any issues.
  • Ensured cargo was loaded and secured properly to prevent damage during transit.
  • Adhered to all traffic laws and safety protocols, maintaining a clean driving record.
  • Performed basic maintenance and troubleshooting on vehicles to minimize downtime and ensure operational readiness.

Customer service rep

Walmart
05.2018 - 10.2022
  • Assisted customers with inquiries, complaints, and returns, ensuring a high level of customer satisfaction and retention.
  • Processed transactions efficiently, including sales, returns, and exchanges, while maintaining accuracy and adherence to company policies.
  • Collaborated with team members to maintain a clean and organized customer service area, contributing to a positive shopping environment.
  • Utilized problem-solving skills to address and resolve customer issues in a timely and effective manner.
  • Provided product information and recommendations to customers, enhancing their shopping experience and promoting sales.
  • Maintained up-to-date knowledge of store promotions, policies, and procedures to provide accurate information to customers.
  • Assisted in training new customer service representatives, sharing best practices and company standards.

Education

High School Diploma -

General Johnson High
Huntsville, AL
05.2015

Skills

  • Communication
  • Problem-Solving
  • Time Management
  • Conflict Resolution
  • Multitasking
  • Data Entry
  • Product Knowledge
  • Active Listening
  • Empathy
  • CRM Software Proficiency
  • Detail-oriented
  • Solution-focused
  • Collaborative
  • Relationship Building

Timeline

OTR CDL-A Driver

KLLM TRANSPORT
08.2024 - Current

OTR CDL-A Driver

Maverick Transportation LLC
12.2022 - 07.2024

Customer service rep

Walmart
05.2018 - 10.2022

High School Diploma -

General Johnson High

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SHAELA PHILLIPS