Shaffon Gustave
Buford
Summary
Dynamic customer service professional with extensive experience at Wells Fargo, excelling in issue resolution and account management. Proven ability to enhance client satisfaction through effective communication and healthcare guidance. Skilled in data management and enrollment processing, consistently achieving high-quality outcomes while maintaining compliance with industry regulations.
Overview
6
6
years of professional experience
Work History
Member Services Advocate
Convey Health
Atlanta
10.2024 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Processed enrollment forms and maintained accurate client records in the system.
- Assisted with the enrollment of new employees into health insurance plans.
- Advised employers on how to maximize their healthcare plan cost savings opportunities.
Customer Service Representative
Wells Fargo
Alpharetta
10.2022 - 09.2024
- Assisted customers with account inquiries and transaction processing.
- Resolved customer concerns through effective communication and problem-solving skills.
- Educated clients on banking products and services to enhance their experience.
- Handled escalated issues, ensuring timely resolutions for customer satisfaction.
- Utilized banking software to manage accounts and process transactions efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Change Healthcare
Alpharetta
02.2019 - 09.2022
- Organized medical records for patient care plans and ensured accuracy.
- Processed incoming requests for medical records from external sources.
- Obtained data from patient medical records, histories and surveys.
- Performed quality assurance reviews on completed medical records.
- Maintained accurate electronic medical records in accordance with HIPAA regulations.
Education
Associate of Science - Diagnostic Medical Sonography
South College
Knoxville, TN06-2024
High School Diploma -
Polytechnic High School
Long Beach06-2008
Skills
- Customer service
- Healthcare guidance
- Data management
- Enrollment processing
- Issue resolution
- Account management
Accomplishments
- Deans List Award
- Honor roll Award
Timeline
Member Services Advocate
Convey Health
10.2024 - 02.2025
Customer Service Representative
Wells Fargo
10.2022 - 09.2024
Customer Service Representative
Change Healthcare
02.2019 - 09.2022
Associate of Science - Diagnostic Medical Sonography
South College
High School Diploma -
Polytechnic High School
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