Shahara (Sarah) Neese
Woodstock
Summary
Proactive and results-driven with extensive experience in project management, coordination, and customer service. At California Closets, I excel in risk analysis, deadline management, and strategy development to ensure successful project execution. Previously, as Assistant Project Manager at Baker Paint and Ideal, I oversaw project progress, coordinated teams, and managed detailed documentation. At Ideal Building Solutions, I successfully managed budgets and ensured timely, within-scope project completion. Drawing from my disciplined background as a soldier in the Georgia Army National Guard and my customer service expertise, I am dedicated to delivering excellence. Certified in Project Management with proficiency in Scrum, Salesforce, and OSHA and working on getting certified on IT support, I am poised to drive success in fast-paced, results-oriented environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inside Sales
Arrow Exterminators
12.2024 - Current
- Responsible for generating new business and selling pest control services to existing and potential customers.
- Identifying their needs, educating customers on available services, and enrolling them in the best pest control plan for their situation.
- Providing administrative support like scheduling appointments and managing customer data within the company CRM system.
- Acted as inside sales representative through cold calling and pursuing qualified leads.
Project Service Coordinator
California Closets
01.2023 - 11.2024
- Improved project efficiency through thorough project documentation and effective communication with clients
- Implemented risk analysis strategies resulting in 7% decrease in project delays
- Managed project calendars and procurement, achieving cost savings and improved communication with clients
Assistant Project Manager
Baker Paint & Contracting
11.2022 - 04.2023
- Communicated with stakeholders to ensure project milestones were met
- Reduced project costs and increased efficiency
- Oversaw project start up and scheduled crews, resulting in a reduction in project costs and improved resource allocation for future projects
- Managed project progress, tracked material/equipment for successful project start up
- Resulted in on-time delivery of project
Parachute Rigger
Army National Guard
08.2014 - 08.2022
- Increased efficiency by implementing the Warrior Ethos in all aspects of the parachute rigging process
- Safely packed and inspected parachutes for a brigade; increased mission readiness and safety
- Applied the Warrior Ethos to my role as a Parachute Rigger, never quitting until all parachutes were packed, achieving a 99% success rate with no failed parachute opening
Customer Service Specialist
Arrow Exterminators
03.2021 - 05.2022
- Maintained organization & filing for 100+ clients, utilizing Microsoft Office Suite to increase efficiency
- Utilized Microsoft Office Suite to schedule and coordinate appointments for 8 technicians, resulting in a 15% increase in on-time appointments and improved customer satisfaction
- Streamlined file keeping and organization tasks, resulting in a reduction in customer service response time
Education
Central Sterile -
Georgia Northwestern Technical College
Skills
- Agile Methodologies
- Autocad
- Excel
- Google Docs
- Google Sheets
- Hubspot
- Microsoft Excel
- Microsoft Office
- Microsoft Office Suite
- Microsoft Project
- OSHA
- Project Scheduling
- Salesforce
- Scrum
- Sharepoint
- Inside sales
Certification
- Project management (Google)
- Osha 30
- Google Sheets
- Qualitypro
- Scrum
Accomplishments
- Decreased project delays by 7% using risk analysis strategies.
- Led procurement for cost savings and better client communication.
- Enhanced client satisfaction by improving documentation efficiency by 9%.
- Improved on-time delivery by overseeing projects with 100+ tasks.
Timeline
Inside Sales
Arrow Exterminators
12.2024 - Current
Project Service Coordinator
California Closets
01.2023 - 11.2024
Assistant Project Manager
Baker Paint & Contracting
11.2022 - 04.2023
Customer Service Specialist
Arrow Exterminators
03.2021 - 05.2022
Parachute Rigger
Army National Guard
08.2014 - 08.2022
- Project management (Google)
- Osha 30
- Google Sheets
- Qualitypro
- Scrum
Central Sterile -
Georgia Northwestern Technical College
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