Shaharazard Lane
Alpharetta
Overview
18
18
years of professional experience
1
1
Certification
Work History
Loss Management Specialist I
Boeings Employee Credit Union
Tukwila
06.2023 - Current
- Managed customer accounts by obtaining payment information and updating records.
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
- Conducted skip tracing to locate missing customers with overdue accounts.
- Assisted customers with inquiries regarding billing statements and account status.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Verified customer account balances and processed payments accordingly.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Met demands of busy collections group by performing high volume of daily calls.
- Processed payments over phone and set up recurring drafts.
Collector II
Digital Federal Credit Union
Marlborough
09.2021 - 05.2023
- Maintained accurate records of all collection activities in the system database.
- Answered customer questions regarding account discrepancies or problems.
- Recorded information about status of collection efforts.
- Contacted customers with delinquent accounts to solicit payment.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Accepted and processed customer payments and applied toward account balances.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Negotiated rates with customers and entered payments into accounting system.
- Prepared and sent out demand letters and collection notices to delinquent accounts.
- Utilized collections software and databases for efficient account management.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Completed skip traces on customers failing respond to collection efforts.
- Prepared documentation required for collection and repossession activities.
- Followed fair debt practices and regulatory guidelines when managing collections process.
Collector II
BB&T Bank
Greenville
02.2007 - 12.2019
- Managed customer accounts by obtaining payment information and updating records.
- Contacted customers with delinquent accounts to solicit payment.
- Answered customer questions regarding account discrepancies or problems.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Accepted and processed customer payments and applied toward account balances.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Completed skip traces on customers failing respond to collection efforts.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
- Adhered strictly to all applicable federal laws governing consumer protection rights during collection activities.
Education
Pharmach Technician Certificate - Pharmacy Technician
Lenoir Community College
Kinston, NC05-2000
Skills
- Account management
- Payment processing
- Skip tracing
- Collections software
- Negotiation techniques
- Customer communication
- Financial analysis
- Attention to detail
- Data entry
- Customer service
- Regulatory compliance
- Time management
- Call center experience
Certification
- Pharmacy Technician Certification
Timeline
Loss Management Specialist I
Boeings Employee Credit Union
06.2023 - Current
Collector II
Digital Federal Credit Union
09.2021 - 05.2023
Collector II
BB&T Bank
02.2007 - 12.2019
Pharmach Technician Certificate - Pharmacy Technician
Lenoir Community College