Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaharazard Lane

Alpharetta

Overview

18
18
years of professional experience
1
1
Certification

Work History

Loss Management Specialist I

Boeings Employee Credit Union
Tukwila
06.2023 - Current
  • Managed customer accounts by obtaining payment information and updating records.
  • Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
  • Conducted skip tracing to locate missing customers with overdue accounts.
  • Assisted customers with inquiries regarding billing statements and account status.
  • Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
  • Verified customer account balances and processed payments accordingly.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Provided guidance and assistance to customers who were facing financial difficulties.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Processed payments over phone and set up recurring drafts.

Collector II

Digital Federal Credit Union
Marlborough
09.2021 - 05.2023
  • Maintained accurate records of all collection activities in the system database.
  • Answered customer questions regarding account discrepancies or problems.
  • Recorded information about status of collection efforts.
  • Contacted customers with delinquent accounts to solicit payment.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Accepted and processed customer payments and applied toward account balances.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Negotiated rates with customers and entered payments into accounting system.
  • Prepared and sent out demand letters and collection notices to delinquent accounts.
  • Utilized collections software and databases for efficient account management.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Completed skip traces on customers failing respond to collection efforts.
  • Prepared documentation required for collection and repossession activities.
  • Followed fair debt practices and regulatory guidelines when managing collections process.

Collector II

BB&T Bank
Greenville
02.2007 - 12.2019
  • Managed customer accounts by obtaining payment information and updating records.
  • Contacted customers with delinquent accounts to solicit payment.
  • Answered customer questions regarding account discrepancies or problems.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Accepted and processed customer payments and applied toward account balances.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Completed skip traces on customers failing respond to collection efforts.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Adhered strictly to all applicable federal laws governing consumer protection rights during collection activities.

Education

Pharmach Technician Certificate - Pharmacy Technician

Lenoir Community College
Kinston, NC
05-2000

Skills

  • Account management
  • Payment processing
  • Skip tracing
  • Collections software
  • Negotiation techniques
  • Customer communication
  • Financial analysis
  • Attention to detail
  • Data entry
  • Customer service
  • Regulatory compliance
  • Time management
  • Call center experience

Certification

  • Pharmacy Technician Certification

Timeline

Loss Management Specialist I

Boeings Employee Credit Union
06.2023 - Current

Collector II

Digital Federal Credit Union
09.2021 - 05.2023

Collector II

BB&T Bank
02.2007 - 12.2019

Pharmach Technician Certificate - Pharmacy Technician

Lenoir Community College

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Shaharazard Lane