Shaily Portillo-Medina
Augusta
Summary
Motivated individual with a diverse experience in fast-paced environments. Proven track record in delivering quality service, patient under pressure, maintaining high standards, and supporting team dynamics. Prepared to provide people with a caring, welcoming, and open environment. Has the ability to learn quickly and adapt to new ideas and regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Augusta, GA
07.2022 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated espresso machines and equipment to maintain high beverage quality and consistency.
- Maintained cleanliness and organization of work area to comply with health regulations and company standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Dental Assistant
Dr. O'Connell & Dr. Rodriguez Family Dental
New City, NY
11.2019 - 10.2025
- Assisted in patient management, ensuring smooth workflow and effective communication during dental procedures.
- Coordinated appointment scheduling and managed patient records using dental software systems efficiently.
- Supported dentists during complex procedures by anticipating needs and providing necessary instruments swiftly.
- Mentored new staff on best practices for patient care and office operations to ensure team cohesion.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Floor Staff Member
Regal Cinemas
Nanuet, NY
06.2018 - 05.2021
- Operated ticketing and concession systems, ensuring accurate transactions and efficient service delivery.
- Maintained cleanliness and organization of theater areas, contributing to a welcoming environment for patrons.
- Assisted in training new staff on operational procedures and customer service standards to promote consistency.
- Monitored inventory levels of concessions, facilitating timely restocking to meet demand during screenings.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
Education
Bachelor of Arts - Psychology
Dominican University
Orangeburg, NY05.2023
High School Diploma -
Ramapo High School
Spring Valley06.2019
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Quick learner
- Open mind to new ideas
- Patient
- Works well under pressure
- Adaptive and creative
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
07.2022 - Current
Dental Assistant
Dr. O'Connell & Dr. Rodriguez Family Dental
11.2019 - 10.2025
Floor Staff Member
Regal Cinemas
06.2018 - 05.2021
Bachelor of Arts - Psychology
Dominican University
High School Diploma -
Ramapo High School