Shakara Morgan
Forest Park,GA
Summary
To obtain a position with an expanding organization that will allow me to develop my customer service and computer skills
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Reliable employee seeking cashier position. Offering excellent communication and good judgment.
Motivated cashier and stocker with 3 years of experience in Hospitality. Accomplished various tasks daily, including cleaning, stocking shelves with taking orders and collecting payments with cash registers. Cheerful when assisting customers and coworkers.
Overview
17
17
years of professional experience
Work History
Cashier
McDonald's
Forest Park, GA
06.2023 - 04.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Handled cash, credit, and electronic payments with precision to ensure financial accuracy.
- Collaborated with team members to create a positive, efficient work environment during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Inbound Call Center Representative
Aerotek Call Center
New York
09.2013 - 09.2015
- - Outbound survey calls and taking down information
- Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
- Analyzed call metrics to identify trends and areas for performance enhancement.
- Implemented best practices for conflict resolution, leading to improved customer retention rates.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Cashier
Wal-Mart
Ithaca
07.2013 - 09.2013
- - Customer service specialist
- - Process customer payments
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Room Attendant
Staybridge Suites
Columbus Ga
12.2012 - 05.2013
- - Greet customers upon entering and leaving the hotel
- - Maintain a clean and orderly work area
- Ensured cleanliness and sanitation of guest rooms following established protocols.
- Managed inventory of cleaning supplies, reporting shortages promptly for replenishment.
- Conducted thorough inspections of rooms prior to guest check-in for quality assurance.
Customer Service Representative
CMs Call Center
Columbus Ga
08.2011 - 03.2012
- Analyzed customer feedback to identify trends, driving improvements in service delivery and support materials.
- Developed training materials that improved onboarding processes for new hires, ensuring consistency in service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Kennel Experience
PetSmart
Georgia
08.2010 - 05.2011
Cashier
McDonald's
11.2007 - 03.2008
- - Customer service specialist
- - Process customer payment to include cash and credit card receipts
- - General cleaning
Housekeeper
Days Inn
Atlanta, Georgia
12.2006 - 02.2008
- Developed efficient cleaning schedules, optimizing resource allocation for maximum productivity.
- Conducted regular inspections of guest rooms and common areas to maintain quality control standards.
- Enhanced workflow processes by introducing new cleaning techniques that improved efficiency and effectiveness.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Office Assistant
GA State University
Atlanta
01.2007 - 10.2007
- - Process files
- - Ingoing / Outgoing Calls
- - Making appointments/ Cancelled
- - Receiving mail
Education
Diploma -
Stephenson High School
Stone Mountain, GA01-2006
Some College (No Degree) -
Martinburgs Institute
Atlanta, Ga03-2013
Skills
- Microsoft word, Excel and PowerPoint
- - Learned my skills at Stephenson High School in stone mountain, ga and working as an office assistant at GA State University
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
Timeline
Cashier
McDonald's
06.2023 - 04.2024
Inbound Call Center Representative
Aerotek Call Center
09.2013 - 09.2015
Cashier
Wal-Mart
07.2013 - 09.2013
Room Attendant
Staybridge Suites
12.2012 - 05.2013
Customer Service Representative
CMs Call Center
08.2011 - 03.2012
Kennel Experience
PetSmart
08.2010 - 05.2011
Cashier
McDonald's
11.2007 - 03.2008
Office Assistant
GA State University
01.2007 - 10.2007
Housekeeper
Days Inn
12.2006 - 02.2008
Diploma -
Stephenson High School
Some College (No Degree) -
Martinburgs Institute
Section name
- Hello my name is Shakara Morgan and im interested this job and ready to work ASAP........
- And my number is 470-227-4747 or 843-269-5075