Shakedra Austin
Ocilla
Summary
Compassionate and detail-oriented CMA with proven success at The Howard Center For Women's Health, enhancing patient satisfaction through effective appointment scheduling and empathetic care. Skilled in data entry and active listening, I excel in building relationships and managing client interactions, ensuring seamless communication and improved access to healthcare services.
Overview
13
13
years of professional experience
Work History
CMA
The Howard Center For Women's Health
03.2020 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Streamlined appointment scheduling, managing multiple showings for various properties simultaneously.
- Improved patient access by streamlining appointment scheduling processes.
- Completed reports, charting, scheduling, and daily correspondence.
- Assisted patients in scheduling doctor and healthcare appointments.
- Streamlined appointment scheduling for increased patient access to care.
Customer Service Representative
Burlington Coat Factory Distribution Center
01.2012 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma -
Irwin County High School
Ocilla, GA05-2011
Skills
- Data entry
- Active listening
- Customer service
- Relationship building
- Call center experience
- Client relations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Appointment scheduling
- Administrative support
Timeline
CMA
The Howard Center For Women's Health
03.2020 - Current
Customer Service Representative
Burlington Coat Factory Distribution Center
01.2012 - 03.2020
High School Diploma -
Irwin County High School
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