Shakeema Williams
Mcdonough
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Assistant Residential Manager
AHRC
04.2023 - 12.2023
- Ensured compliance with state regulations by conducting regular safety inspections and monitoring staff performance closely.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Coordinated transportation services for resident outings and medical appointments, ensuring accessibility and punctuality.
- Provided compassionate support for residents during difficult times, fostering trust and building strong relationships within the community.
- Sought ways to improve processes and services provided.
CDPAP Aide
JMD Care Services
02.2022 - 03.2023
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported client for medical and personal outings.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided direct personal care and administrative services to clients.
Home Health Aide
People's Care
07.2021 - 01.2022
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Monitored changes in clients' conditions to report concerns to supervisor.
Direct Support Professional
Citizens Options Unlimited-Direct Support Professional
02.2017 - 06.2020
- Assisted with daily living activities, running errands, and household chores.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored progress and documented patient health status changes to keep care team updated.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted disabled clients to support independence and well-being.
Assistant/Accountant
United Lifeline
10.2016 - 02.2017
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests for products, services, and company information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
1:1 Aide
Easy A Tutoring Today
12.2014 - 05.2015
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Developed and implemented strategies to improve student engagement.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Education
Some College (No Degree) -
Nassau Community College
Garden City, NYCertified Nursing Assistant - Nursing Assistance
Cumberland Medical Institute
Marietta, GA10.2020
High School Diploma -
Westbury High School
Old Westbury, NY06.2011
Skills
- Medications Familiarity
- Behavior Redirection
- Compassionate Client Care
- ADL Support
- Teamwork and Collaboration
- Understanding Customer Needs
- Client Relations
Timeline
Assistant Residential Manager
AHRC
04.2023 - 12.2023
CDPAP Aide
JMD Care Services
02.2022 - 03.2023
Home Health Aide
People's Care
07.2021 - 01.2022
Direct Support Professional
Citizens Options Unlimited-Direct Support Professional
02.2017 - 06.2020
Assistant/Accountant
United Lifeline
10.2016 - 02.2017
1:1 Aide
Easy A Tutoring Today
12.2014 - 05.2015
Some College (No Degree) -
Nassau Community College
Certified Nursing Assistant - Nursing Assistance
Cumberland Medical Institute
High School Diploma -
Westbury High School
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