Shakeera Hardison
Oakwood
Summary
To obtain a position utilizing my customer service skills to enhance a pleasant work environment and fulfill the needs of the duties in hand. As well as versed individual with many years of customer service & health care experience. Versatile individual highly skilled in direct and indirect patient care. Excellent communication and leadership skills, as well as always willing to help when and where needed. Always committed to provide the best patient care when coming in contact with patients, families and other healthcare professionals. Always remaining empathetic, energetic, and spreading positivity while preforming job duties and function.
Overview
11
11
years of professional experience
Work History
Food Service Representative
Northeast Georgia Health System
Gainesville
01.2025 - Current
- Processing meal orders from patients, delivering and picking up trays, assisting with plating meals and duties in the kitchen
Member Enrolment - Full Time
DXC Technology - Gainwell technologies
Tucker
01.2019 - 11.2024
- Update, add and/or end dating members benefits in Gammis system for Medicaid, Using Gateway for DFCS verification and Authentication.
- Answering calls/ emails with providers and DFCS
Supervisor
US Security
Atlanta
01.2018 - 01.2019
- Oversight of other employees, answering calls/emails, logging guests and information into the system manually.
- Checking identification of guests and securing the area
Personal Care Aide
Belvedere Home Care
Albany
07.2016 - 02.2017
- Work with elderly individuals daily.
- Assist individuals with everyday life.
- Help them complete goals and become more independent.
- Cook, Clean and shower individuals as needed.
- Abiding by HIPPA
Direct Support Professional- Full time
Schenectady ARC
Schenectady
09.2014 - 08.2015
- Abiding by HIPPA, Reminder and assisting with medication.
- Preparations of dinner and snack for individuals.
- Assisting/encouraging outdoor activities.
- Light house cleaning.
- Assisting with activities of daily living.
- Encouraging independence with activities.
Education
Associate in Applied Sciences - Funeral Service
Gupton-Jones College of Funeral Service
Decatur , GA 10.2025 - 09.2025
High school or equivalent -
Schenectady High School
Schenectady, NYSkills
- Data entry
- Administrative Experience
- Microsoft Word
- Microsoft Outlook
- Caregiving
- Customer service
- Communication Skills
- Shipping & receiving
- Organizational skills
- Office experience
- Typing
- Cash register
- Phone etiquette
- Time management
- Microsoft excel
- Direct Support
- Windows
- Microsoft Powerpoint
- Excel
- Microsoft office
- Salesforce
- HIPAA
- Networking
- Insurance Verification
- Sales
Personal Information
Authorized To Work: US
Timeline
Associate in Applied Sciences - Funeral Service
Gupton-Jones College of Funeral Service
10.2025 - 09.2025
Food Service Representative
Northeast Georgia Health System
01.2025 - Current
Member Enrolment - Full Time
DXC Technology - Gainwell technologies
01.2019 - 11.2024
Supervisor
US Security
01.2018 - 01.2019
Personal Care Aide
Belvedere Home Care
07.2016 - 02.2017
Direct Support Professional- Full time
Schenectady ARC
09.2014 - 08.2015
High school or equivalent -
Schenectady High School