Shakeera Hardison
Oakwood
Summary
Dedicated and compassionate healthcare professional with extensive experience in customer service and patient care. Skilled in providing both direct and indirect patient care while maintaining a positive, patient-centered approach. Strong communication, interpersonal, and leadership abilities, with a proven commitment to collaborating effectively with patients, families, and interdisciplinary healthcare teams. Adaptable, dependable, and always willing to assist wherever needed to support quality care and efficient operations. Committed to creating a welcoming environment, delivering exceptional service, and ensuring the highest standards of patient care through empathy, professionalism, and a positive attitude.
Overview
12
12
years of professional experience
Work History
Insurance Verification
DXC Technology - Gainwell technologies
Tucker, GA
08.2024 - Current
- Update, add and/or end dating members benefits in Gammis system for Medicaid.
- Answering calls/ emails with providers and DFCS
- Verifying members insurance Gateway for DFCS verification and Authentication
Patient Access Representative
Northeast Georgia Health System
Gainesville, GA
01.2020 - 01.2023
Patient access and intake
Verifying insurance
Billing and payments, collection co pays and self pay
Appointment scheduling/ rescheduling for patients,
Supervisor
US Security
Atlanta, GA
01.2018 - 01.2019
- Oversight of other employees, answering calls/emails, logging guests and information into the system manually.
- Checking identification of guests and securing the area
Personal Care Aide
Belvedere Home Care
Albany, NY
07.2016 - 02.2017
- Work with elderly individuals daily.
- Assist individuals with everyday life.
- Help them complete goals and become more independent.
- Cook, Clean and shower individuals as needed.
- Abiding by HIPPA
Direct Support Professional- Full time
Schenectady ARC
Schenectady, NY
09.2014 - 08.2015
- Abiding by HIPPA, Reminder and assisting with medication.
- Preparations of dinner and snack for individuals.
- Assisting/encouraging outdoor activities.
- Light house cleaning.
- Assisting with activities of daily living.
- Encouraging independence with activities.
Education
High School Diploma -
Schenectady High School
Schenectady, NY06.2012
Skills
- Patient Care
- Customer Service Excellence
- Direct & Indirect Patient Care
- Patient Safety
- Electronic Medical Records (EMR/EHR)
- HIPAA Compliance
- Patient Advocacy
- Compassionate Care
- Communication Skills
- Team Collaboration
- Leadership
- Time Management
- Critical Thinking
- Problem Solving
- Attention to Detail
- Multitasking
- Adaptability
- Conflict Resolution
- Active Listening
- Organization
- Scheduling & Coordination
- Medical Terminology
- De-escalation Techniques
Personal Information
Education and Training
true
Timeline
Insurance Verification
DXC Technology - Gainwell technologies
08.2024 - Current
Patient Access Representative
Northeast Georgia Health System
01.2020 - 01.2023
Supervisor
US Security
01.2018 - 01.2019
Personal Care Aide
Belvedere Home Care
07.2016 - 02.2017
Direct Support Professional- Full time
Schenectady ARC
09.2014 - 08.2015
High School Diploma -
Schenectady High School