Shakemia Young
Leesburg
Summary
Experienced Personal Care Assistant with 12+ years providing high-quality care to clients. Proficient in recording vital signs and responding to health issues. Skilled in monitoring and assisting residents through individual service plans. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in a phlebotomist position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatcher
All Around Dispatching
01.2013 - 06.2025
- Accomplished first call resolution on every call.
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Team Leader
Hardees Resturant
03.2020 - 05.2021
- Supervised other staff during shifts.
- Prepared all documentation including daily checklists.
- Ensured cleaning tasks were completed to maintain a clean and sanitary environment.
- Handled customer complaints.
- Monitored order-taking and food turnaround times.
- Ensured waitstaff did suggestive selling of desserts and appetizers.
- Supervised end-of-shift cash drawer counts.
- Supervised both front of the house and back of the house employees during shift.
- Monitored clock-in times.
- Did rounds on the floor and checked on customers.
- Trained new waitstaff on menus and service standards.
- Ensured food went out to tables in a timely manner.
- Assigned daily cleaning duties.
Laundry Worker
Wiregrass Rehabilitation Center Inc.
08.2017 - 07.2022
- Organize linen carts for washing and drying.
- Oversee various laundry projects as necessary.
- Clean laundry equipment and work areas on a regular basis.
- Maintain task records and timesheets for submission to supervisor.
- Assist in training of new laundry staff on a regular basis.
- Assisted with washroom supervision as necessary.
- Loaded dirty linen and other materials into washers and dryers.
- Performed all tasks in accordance with appropriate safety rules and regulations.
- Distributed cleaned linens and textiles to patients and hospital staff.
- Reported equipment malfunctions to supervisor promptly.
Education
High School Diploma -
Lee County High School
05.2010
Skills
- Listening
- Management & Leadership
- Identifying problems
- Problem Solving
- Develop Solutions
- Teaching/ Coaching
- Creativity
- Teamwork
- Computer Skills
- Time Management
- Positive Attitude
- Communication Skill written and verbal
- Organized
- Leadership
- Optimistic
- Prefers working alone
Certification
Phlebotomy, Guided Hands Academy, 02/01/24
Achievements Awards
Outstanding Personal Care Assistant Recognition, 08/01/22
Timeline
Team Leader
Hardees Resturant
03.2020 - 05.2021
Laundry Worker
Wiregrass Rehabilitation Center Inc.
08.2017 - 07.2022
Dispatcher
All Around Dispatching
01.2013 - 06.2025
High School Diploma -
Lee County High School
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