Shakendria Hines
Atlanta
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Contractor
Department of Revenue
Atlanta
2025.04 - 2025.06
- Collaborated with colleagues to ensure efficient workflow within the department.
- Performed regular maintenance checks on equipment used in the processing of mail.
- Processed and sorted incoming mail according to specified criteria.
Bank Teller
Woodforest Bank
Atlanta
2022.08 - 2024.12
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Educated customers about different types of banking services available at the branch.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Work From Home Agent
Ingo Money
Alpharetta
2022.01 - 2022.07
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Utilized computer systems to access accounts for research purposes.
Education
High School Diploma -
Benjamin E. Mays
Atlanta, GA2010-05
Skills
- Equipment maintenance
- Mail processing
- Data entry
- Customer service
- Account management
- Transaction processing
- Communication skills
- Time management
- Customer relationship management
Timeline
Contractor
Department of Revenue
2025.04 - 2025.06
Bank Teller
Woodforest Bank
2022.08 - 2024.12
Work From Home Agent
Ingo Money
2022.01 - 2022.07
High School Diploma -
Benjamin E. Mays